AV Technician 3

What this Job Entails:

The AV Technician III will join our expanding team onsite with one of our

global clients. The technician will provide operational support and upkeep

for corporate AV/VC environments and will work independently to maintain

reliable meeting-room and event experiences. The AV Technician III will

confidently analyze and resolve AV issues using strong technical diagnostic

skills, coordinate complex escalations, and provide guidance to

less-experienced team members. Technical responsibilities include

conference room support, preventive maintenance, audio, video, conferencing

technology, digital signage, high-profile event support, inventory, and

service-ticket management. Occasional travel to other client offices may be

required.

Scope:

- Works independently on assignments that require considerable judgment

and initiative.

- Takes ownership of assigned AV issues through resolution or

appropriate escalation.

- Makes practical recommendations for resolving recurring equipment and

room-support issues.

- May serve as an escalation resource for less-experienced technicians.

- Provides technical guidance and shares knowledge with other team

members.

- Works within established guidelines while remaining accountable for

the quality and timeliness of assigned work.

Your Roles and Responsibilities:

- Maintain the daily operational readiness of conference rooms, meeting

spaces, event spaces, and other AV-supported areas.

- Perform scheduled room checks and preventive maintenance on displays,

cameras, microphones, speakers, control panels, conferencing equipment,

digital signage, and presentation systems.

- Respond to AV support tickets and service requests while meeting

established SLAs and ticket-update requirements.

- Independently troubleshoot routine, moderately complex, and recurring

audio, video, conferencing, connectivity, room-control, and presentation

issues.

- Take ownership of assigned AV issues and ensure appropriate

follow-through with users, internal teams, or vendors.

- Support corporate videoconferencing platforms and associated room

equipment.

- Reboot, reconnect, swap, or replace approved AV peripherals, cables,

adapters, and other field-replaceable components.

- Verify normal room operation following equipment replacement, vendor

service, or approved system updates.

- Gather diagnostic information and escalate programming, network,

infrastructure, and major hardware issues to the appropriate internal team,

vendor, or manufacturer.

- Coordinate with AV engineering, network, facilities, and vendors when

resolving complex or recurring issues.

- Review recurring room problems and ticket history to identify

potential equipment or reliability concerns.

- Recommend equipment replacement, preventive-maintenance actions, or

support-process improvements based on observed issues.

- Maintain accurate room documentation, equipment records, known-issue

information, troubleshooting procedures, and service-ticket history.

- Contribute to room checklists, knowledge-base articles, support

procedures, and troubleshooting guides.

- Manage AV inventory, including spare equipment, adapters, cables,

batteries, loaner equipment, stock levels, RMAs, and DOA products.

- Perform equipment setup, pre-event checks, rehearsals, live support,

and breakdown for meetings and corporate events.

- Provide a high level of technical support during executive meetings,

high-profile events, and service-impacting incidents.

- Make time-sensitive troubleshooting decisions within the

responsibilities of the role to minimize meeting and event disruptions.

- Liaise with cross-functional teams and internal users before and

during events.

- Interface with end users, vendors, and manufacturers to address AV

requests, service issues, and equipment repairs.

- Assist users with operating conference room, presentation, and

videoconferencing systems.

- Provide hands-on guidance and troubleshooting assistance to

less-experienced technicians.

- Follow all client policies, standards, safety guidelines, and support

procedures.

- Perform other duties as required. This list is not intended to be a

comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 5 to 8 years

of related experience and/or training, or an equivalent combination of

education and experience.

- Experience supporting and maintaining corporate AV, videoconferencing,

meeting-room, and event environments.

- Strong understanding of AV signal flow, conference room technology,

room-control systems, cabling, and device connectivity.

- Ability to troubleshoot displays, cameras, microphones, speakers,

control systems, presentation equipment, digital signage, and

videoconferencing systems.

- Demonstrated ability to independently resolve moderately complex and

recurring AV issues.

- Ability to identify when an issue requires escalation to an engineer,

programmer, network team, vendor, or manufacturer.

- Experience providing AV support for executive meetings, high-profile

events, presentations, and hybrid meetings.

- Demonstrates good judgment when selecting troubleshooting methods and

determining appropriate next steps.

- Ability to organize and prioritize multiple AV incidents, service

requests, room checks, and event-support requirements.

- Ability to remain calm and communicate clearly during time-sensitive

meetings and events.

- Excellent written and verbal communication skills.

- Strong customer service skills and the ability to work effectively

with executive-level users.

- Ability to read and understand AV system diagrams, room documentation,

equipment manuals, and troubleshooting procedures.

- Ability to document troubleshooting steps, resolutions, and

escalations clearly and accurately.

- Ability to work day, evening, or weekend shifts and travel to support

events when required.

- Must have a valid driver’s license and safe driving record.

Preferred Qualifications:

- AVIXA CTS or another relevant AV certification.

- Manufacturer-specific AV training or certifications.

- Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams

Rooms, Zoom Rooms, or similar corporate AV technologies.

- Experience with AV monitoring, room-management, inventory, or

service-ticketing platforms.

Salary Range

$23.49 - $37.10 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law