HVAC Supervisor - Field Operations

Welcome!

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Supervises and provides technical and sales support for HVAC technicians who install, maintain, service, or clean HVAC fixtures, systems, or equipment. Assists technicians with unusual or difficult assignments, trains and coaches, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager or Operations Manager.

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Location Address: 8951 W U.S. Hwy 42, Goshen, KY 40026

*Kentucky HVAC Master License Required*

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided
  • 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
  • 29 paid days off after your 2nd year of employment
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• We’ll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Assists technicians with major, unusual or difficult assignments and/or problems.  Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness. 
• Trains technicians on skills, company processes and procedures, as well as safety practices
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 
• Ensures company property, vehicles, and tools are being used, maintained and properly accounted for 
• Represents the company professionally, honestly, and ethically in all business matters and activities 
• Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed.  As needed, completes material requisition forms and other related administrative activities. 
• Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives 
• Assists the General Manager/Ops Manager with administrative tasks and other duties as needed or assigned 
• As needed to meet customer needs, performs service, maintenance, and installation work 
• Performs similar/other duties as needed or assigned 
• Regular, reliable attendance 

Desired Skills and Qualifications:

• High school diploma or GED with additional training and 5+ years’ experience in HVAC
• Demonstrated basic leadership skills 
• Demonstrated ability to train others in technical skills and effective customer service 
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 
• EPA certifications required 
• Current knowledge of and continuing education in national, state, and local HVAC code regulations 
• Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment 
• Familiar with the plumbing industry is preferred 
• Advanced skills in servicing HVAC equipment as well as related accessories 
• Proficient and able to operate all necessary tools and equipment to perform various service projects 
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 
• Effective and efficient time-management and organizational skills 
• Valid driver’s license with acceptable driving record 
• Available to work flexible hours and on-call shifts as needed 
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.  Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 
• Ability to lift up to 100pounds and ability to lift and carry items weighing up to 50 pounds 

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• Minimum Experience: 4+ years

• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]