Concentrix

Global BPO offering customer engagement services

Advisor 1 Customer Service

Customer SupportConfirmed live in the last 24 hours

Full-timeGuatemala City, GuatemalaNo salary listedIn-person

About the Job

Requirements

Meet assigned performance indicators measured through the monthly performance ranking, including punctuality, client service-level agreement compliance, trip updates, and timely report submission.

Responsibilities

Report fleet status to the client throughout each route and follow each stage of the primary supply process in real time and through analytical reports that support fleet-management decisions.
Monitor every stage of the primary supply process for assigned trucks, fleets, or trips.
Provide ongoing visibility into units at the yard, loading at the distribution center, traveling to their destination, waiting to unload, unloading, and returning.
Follow up on assigned alerts or cases.
Execute the processes and protocols established by the monitoring center.
Address requests and requirements from the client or supervisor.
Follow each stage of the primary supply process from beginning to end, address en-route situations that affect or risk the assigned fleet, and properly execute monitoring-center processes to provide visibility of vehicles from departure through arrival and across all process times.

Job Title:

Advisor I, Customer Service (Analista SSO)

Job Description

Reportar al cliente, en todo momento, el estatus de la flota que se encuentra en ruta, reportando y dando seguimiento a cada una de las etapas del proceso de abastecimiento primario, tanto en tiempo real como en los reportes de análisis que permitan al cliente tomar las mejores decisiones de cara a la gestión de su flota.

1.Monitorear todas las etapas del proceso de abastecimiento primario de los camiones, flota o viajes asignados

2.Dar visibilidad en todo momento de las unidades en predio, unidades en carga en CD, unidades en trayecto a destino, unidades en espera de descarga, unidades en descarga y unidades en retorno.

3.Dar seguimiento a las alertas o casos asignados

4.Ejecutar los proceso o protocolos establecidos en la central de monitoreo

5.Cumplir con los indicadores de desempeño asignados y medidos en el ranking de desempeño mensual (puntualidad, SLA con el cliente, actualización de viajes, envío de reportes en tiempo, etc)

6.Atender solicitudes y requerimientos realizados por el cliente o su superior

MISIÓNDELCARGO:

Atender y dar seguimiento, de principio a fin, a cada una de las etapas del proceso de abastecimiento primario, situaciones en rutaque afecten o pongan en riesgo a la flota asignada y ejecutar de forma adecuada los procesos de la central de monitoreo, de manera que se brinde la mayor visibilidad posible de los vehículos que están en ruta, desde su salida hasta su ingreso y todos los tiempos del proceso.

Location:

GTM Monte Maria/Guatemala City - 43 calle 1-10 Zona 12 Colonia Monte Maria 1

Language Requirements:

Spanish

Time Type:

Full time

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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