Senior Business Development Manager

Why Deliveroo?

Our mission is to be the definitive retail destination. We are transforming the way the world shops by making the best of retail more convenient and accessible. We give people the opportunity to get what they want, from Premium Beauty to Electronics, Apparel, and Pharmacy chains, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Job Overview

As a Senior Business Development Manager, Retail Partnerships, you will play a key role in strengthening Deliveroo's retail selection by identifying and signing the best brands across pharmacy, premium beauty, electronics, pet, apparel, florists, and other key retail categories that are currently missing from the platform. Your focus will be on closing key gaps in Deliveroo's marketplace by securing high-demand retail partners that enhance our selection and competitiveness in the market, building the perfect mall in your pocket. You will identify priority brands, develop targeted acquisition strategies, and lead end-to-end commercial negotiations, including large, complex, multi-stakeholder deals, to bring these partners onto Deliveroo.

Working closely with internal teams across marketing, operations, and onboarding, you will ensure new partners launch successfully and are set up for long-term growth on the platform.

We are looking for a highly driven and commercially minded individual with a proven track record of signing major retail partnerships, strong negotiation skills, a deep understanding of the retail landscape across multiple categories, and the ability to build relationships with senior stakeholders, including C-suite executives at national and international retail chains. This role requires a strategic mindset, strong market awareness, and the ability to identify opportunities that strengthen Deliveroo's overall retail marketplace offering.

What You'll Be Doing

Retail acquisition

• Prospecting, pitching, and closing key retail leads across pharmacy, premium beauty, electronics, pet, apparel, florists, and other categories not listed on Deliveroo in your territory, with strong negotiation skills and creative thinking, including large-scale enterprise retail agreements.
• Communicating with retail decision-makers and senior executives through outreach, industry events, and regular in-person meetings.
• Building and managing a business case and commercial proposal for complex, multi-market or multi-banner retail deals.
• Gathering relevant information from partners to support the decision-making process.
• Negotiating contract terms and closing deals with new retail partners, ensuring mutually beneficial agreements.
• Overseeing the onboarding process for new retail partners to ensure a smooth and successful integration onto our platform by coordinating with the onboarding team.
• Tracking retail partner performance post go-live and supporting the Account Management team with any challenges.

Lead Management

• Maintaining accurate records of interactions with leads and prospects in the CRM system.
• Being extremely aware and knowledgeable of your pipeline at a granular level, including deal stage and timelines for major accounts.

Performance Tracking

• Reporting to your line manager on pipeline progress, including status of major retail negotiations.
• Meeting and exceeding monthly and annual sales and commercial targets and KPIs.

Collaboration

• Adhering to our ways of working and representing Deliveroo professionally.
• Channeling market feedback to your line manager with recommendations on any changes in approach or strategy when needed.

Qualifications

• BSc/BA in business or a related field is preferred.
• 5+ years of sales & negotiation experience, preferably within a high-growth company, with a demonstrated track record of signing significant retail partnerships across categories such as pharmacy, beauty, electronics, pet, apparel, or florists.
• Retail industry experience in the UAE is a plus.
• Experience navigating long, complex sales cycles and negotiating with senior/C-suite stakeholders at large retail organizations.
• Strong communication and interpersonal skills.
• Strong analytical and strategic thinking abilities with excellent organisational and time management skills.
• Ability to work independently and as part of a team.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Strong problem-solving skills and the ability to handle multiple projects simultaneously.
• Passionate about the retail industry and staying current with market trends across categories.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. 

We’re food lovers, problem solvers, community builders, and more, brought together by a shared drive to make things better. Working here, you can expect to: 

🔧 Solve meaningful problems at real scaleWork on a complex, always-on marketplace that impacts millions every day.

🌱See your impact, fastShip, test, and improve ideas quickly in a low-hierarchy, high-ownership
    environment.

🧠Grow through challenge and ownershipTake on big, ambiguous problems and accelerate your career with strong support.

🌎A culture built for buildersHigh standards, collaboration, flexible working, and continuous learning.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find out more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!