Senior Salesforce Administrator

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

About the Role:

We are looking for a senior Salesforce Administrator to be a key driver of Salesforce administration across our global organization, with primary coverage of the EMEA region. This person will combine deep platform expertise with strong business acumen, and will lead the configuration and support of Salesforce Revenue Cloud Advanced (RCA), Salesforce CPQ, Flow automation and the wider Sales and Revenue processes they support.

Working directly with senior and executive leadership (SLT / ELT) and key stakeholders, this person will lead requirements gathering, user acceptance testing (UAT) and enablement for large-scale projects on the Salesforce roadmap, while keeping day-to-day operations running smoothly for EMEA users.

As a Senior Salesforce Administrator, you will:

• Act as the senior Salesforce lead for EMEA, partnering directly with SLT / ELT and business stakeholders

• Lead requirements gathering and turn business needs into scalable solutions that follow Salesforce best practice.

• Help shape and deliver large-scale initiatives on the global Salesforce roadmap, including system consolidation and integrations.

• Conduct impact analysis for new features, integrations and process changes, and advise leaders on options and trade-offs.

• Plan and run UAT with business users: test scripts, defect triage and sign-off.

• Lead enablement for EMEA users, including training sessions, job aids, release notes and office hours.

• Configure and maintain RCA and CPQ, including products, bundles, pricing, discounting, quote templates, guided selling and approvals.

• Support the quote-to-order process and integration points with downstream systems, such as Oracle EBS.

• Lead data migrations, imports, exports and data quality work using tools such as Data Loader and Workbench.

Requirements you will need to be successful:

• Extensive hands-on Salesforce experience, including senior administration in a global, multi-region organization.

• Proven expertise in Salesforce Revenue Cloud Advanced (RCA) and CPQ configuration, the quoting process and customizations.

• Advanced experience with Flow Builder, formulas, validation rules and declarative automation.

• Track record of leading requirements gathering, UAT and enablement for large-scale projects.

• Experience working directly with senior and executive stakeholders.

• Strong understanding of standard and custom objects, the security model, reporting and dashboards, and platform limits.

• Experience with Data Loader, Workbench and other Salesforce tools.

• Salesforce Certified Administrator certification

Requirements that will differentiate your candidacy:

• Salesforce Revenue Cloud, CPQ, Advanced Administrator or Platform App Builder certifications.

• Experience with Salesforce integrations to ERP systems (for example Oracle EBS).

• Experience supporting mergers, system consolidations or org migrations.

• Knowledge of EMEA business requirements, including GDPR, multi-currency and multiple legal entities.

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact [email protected] as soon as possible so we can discuss your needs and provide appropriate support.

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