Tesla

Makes electric cars, robotaxis and grid batteries

Market Lead - Robotaxi Business Operations

Business OperationsUpdated on Nov 9

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A degree in Engineering, Operations, Business, or Computer Science; proof of exceptional skills in a related field or equivalent experience is also accepted.
At least 5 years of experience scaling technical operations and business performance, including at least 2 years at senior-manager scope owning multi-team outcomes and large field operations organizations.
Demonstrated success in autonomous ride-hailing, robotaxi, or high-intensity rideshare or fleet operations, with understanding of both technical operations—including fleet, service, charging, daily service, and standard operating procedures—and business operations, including growth, retention, product quality, unit performance, and competitive dynamics.
Ability to design scalable standard operating procedures that deliver quality products and customer outcomes.
Ability to work across product, vehicle software, service, charging, finance, policy, and local government in ambiguous, fast-changing conditions.
Ability to communicate in a controlled and highly skilled manner under pressure while delivering high-quality products quickly.

Responsibilities

Own the Robotaxi market as a business, including customer experience, fleet performance, infrastructure readiness, revenue, and costs in the assigned geography.
Build the market operations playbook from first principles, focusing on operational strategy, growth, customer service, product quality, and user retention.
Run the daily and weekly operating cadence against market key performance indicators, including vehicle downtime, customer outcomes, completed rides, wait times, and cost; identify gaps early and resolve them in the field.
Take ownership of poor customer experiences by contacting customers, collecting feedback, de-escalating issues, and driving cross-functional changes to prevent recurrence.
Identify and resolve scaling roadblocks involving daily services, customer service, and operational standard operating procedure development.
Drive accountability for outcomes from local hub and site operations, including vehicle flow, turnaround time, charging, parking, and staffing readiness.
Coordinate on-the-ground demand generation and city events with marketing, local municipality leadership, and geofence teams.

Desired Qualifications

An MBA is a plus but is not required.

Category	Operations & Business Support
Location	AUSTIN, Texas
Requisition ID	285073
Type	Full-time

Job Description

<p>As Market Lead, Robotaxi Business Operations; you will unlock rapid scaling of our Autonomous Vehicle fleet while delivering unparalleled product quality. Our goals are clear; create incredibly safe transportation at a cost available to all with a fleet built to unprecedented levels. Your focus will be building out necessary resources and infrastructure to deliver excellent operational performance across fleet services, customer service, and technical operational development. To be successful, you need to ensure the highest performing teams and outcomes in each of these areas. </p><p>Immediately dive deep into creating highly scalable operational processes based on first principles of technical analysis. You will be expected to find the ideal outcomes across all the fleet and business operations. Finally, we are revolutionizing the world with this product, expect to be challenged in a rapid and highly dynamic environment. </p>

Job Responsibilities

Own the Robotaxi market as a business: customer experience, fleet performance, infrastructure readiness, revenue and cost in your geography

Build market operations playbook from first principles in operational strategy focused on growth unlocks, customer service, product quality and user retention

Run the daily and weekly operating cadence against market KPIs (vehicle downtime, customer outcomes, completed rides, wait times, cost). Spot gaps early and close them in the field

Take personal ownership of poor customer experiences — call customers, collect feedback, de-escalate, and drive the cross-functional changes that prevent recurrence

Rapidly identify and resolve scaling roadblocks, daily services, customer service, and operational SOP development

Drive accountability of outcomes from local hub and site operations — vehicle flow, turnaround time, charging, parking, and staffing readiness

Coordinate on-the-ground demand gen and city events with marketing, local municipality leadership, and Tesla geofence teams

Job Requirements

Degree in Engineering, Operations, Business, Computer Science, or a related field, proof of exceptional skills in a related field, or equivalent experience. MBA a plus, not required

5+ years scaling technical operations and business performance, including 2+ years at senior-manager scope: owning multi-team outcomes, including large field operation orgs, not interested in a project coordinator alone

Demonstrated success in autonomous ride-hailing, robotaxi, or high-intensity rideshare / fleet operations. You understand both the technical operating system (fleet, service, charging, daily service, SOPs) and the business system (growth, retention, product quality, unit performance, competitive dynamics)

First-principles operator: you design highly scalable SOPS that deliver quality products and outcomes to all customers

Bias to action in ambiguous, fast-changing conditions. You will work across product, vehicle software, service, charging, finance, policy, and local government without waiting for a perfect org chart

Level, controlled, highly skilled communicator, cool under pressure but relentless in delivering high-quality products in record time

Tesla

Market Lead - Robotaxi Business Operations

About the Job

Requirements

Responsibilities

Desired Qualifications

Job Description

Job Responsibilities

Job Requirements

About the Company

Tesla

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