Customer Growth and Insights Manager

Mr D, a division of the Takealot Group, is looking for a highly talented Customer Growth and Insights Manager to join our team in Cape Town.

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance.

Why Join Mr D? 

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the Customer Growth and Insights Manager, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

About the role:The Insights Manager will play a crucial role in our organization's performance environment by analyzing data, conducting research, and providing valuable insights to enhance decision-making. This role will focus on gathering and interpreting data related to performance metrics, customer behavior, and market trends to drive business strategies.

Your responsibilities will include:

Data analysis and reporting

• Collect and analyze customer data from various sources, including App events, transactional data, customer surveys & reviews. 
• Identify trends and patterns in customer behavior and preferences. 
• Segment the customer base to create targeted marketing campaigns and personalized experiences. 
• Utilize data analytics tools and software (Google Big Query, Looker, Excel, Braze, Firebase) to extract actionable insights. 
• Create and present regular reports (and dashboards) to senior management, highlighting key insights and recommendations. 
• Collaborate with cross-functional teams (BI & Analytics, Merchandising, Marketing, Product) to ensure alignment with customer insights. 
• Develop and maintain performance marketing benchmarks to assess the effectiveness of campaigns and strategies. 

Identify opportunities & strategies focused on

• High-value customer growth & retention
• Reactivation of dormant customers 
• Activation of unconverted users 

Market Research

• Conduct market research to understand industry trends, competitor activities, and customer preferences. 
• Monitor market conditions and provide recommendations for adapting to changes in the competitive landscape. 

Customer Insights

• Utilize customer feedback, surveys, and behavioral data to gain insights into customer needs and preferences. 
• Collaborate with customer support and marketing teams to improve the customer experience.

Skills & Attributes required:

• Strong analytical mindset with a passion for working with data 
• Ability to derive customer need and behavior from data 
• Ability to anticipate, identify, and define problems and seek root causes 
• Attention to detail and accuracy 
• Ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. 
• Excellent communication and presentation abilities. Familiarity with performance metrics, KPIs, and digital marketing is advantageous.

Qualifications:

• Bachelor's Degree or Advanced Diploma
• 5+ years technical experience in a relevant field
• Experience using BI reporting tools (e.g. Looker, QlikView, Tableau, Microsoft BI, etc.) 
• Experience with Google Cloud Platform, Braze & Firebase (or equivalent platforms) would be beneficial. 
• Proven experience in data analysis, preferably with a focus on customers. 
• SQL experience will be beneficial. 
• High proficiency in working with large data sets and business models Retail or e-commerce industry experience beneficial Experience with Python, R beneficial, but not required
• Analytical aptitude
• Reporting acumen

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference