MSX International

Automotive dealer performance and repair optimization

Automotive Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeMilan, Metropolitan City of Milan, Italy€36k - €42k /yr

About the Job

Requirements

Strong experience in automotive diagnostics, technical support, workshop service, or field service.
Proven ability to resolve complex electrical and electronic faults.
Hands-on experience using original equipment manufacturer (OEM) diagnostic tools.
Ability to read wiring diagrams and technical documentation.
Experience working with workshops, engineering teams, or technical teams.
Ability to support and guide technicians.
Knowledge of modern vehicle systems, including powertrain, advanced driver-assistance systems (ADAS), and body electronics.
Knowledge of vehicle networks, including controller area network (CAN), local interconnect network (LIN), and FlexRay.
Knowledge of root cause analysis, guided diagnostics, and flashing.
Native Italian and fluent English.
Willingness to travel throughout Italy.

Responsibilities

Support dealerships and repairers on-site and remotely.
Diagnose and resolve complex electrical, electronic, and drivability faults.
Use OEM tools for diagnostics, flashing, and parameterization.
Identify root causes using wiring diagrams and technical documentation.
Support individual cases and broader technical issues across fleets.
Create technical reports and case updates.
Coach technicians and provide hands-on guidance.
Feed recurring issues into continuous improvement.

Desired Qualifications

Experience in field-based or multi-site support.
Multi-brand exposure with an OEM or importer technical support background.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

The position requires the willingness to travel throughout Italy.

What you’ll do:

Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement

Qualifications

Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

Native Italian and fluent English

Additional Information

Work schedule: 50% office based in Milan, 50% field based throughout Italy
CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
RAL 36.000 - 42.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Compensation: 36000 to 42000 (EUR) (YEARLY)

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Detroit, MI
Founded: 2001

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