Lead Case Manager

Overview

Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

This program supports youth who may have experience in foster care, homelessness, disconnection from school, juvenile justice, and/or other systems in developing the skills to live independently. Provides general support to youth in family engagement, mental health, health and wellness, education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals. Provides information and referral services. Creates a welcoming and supportive environment at the YMCA.

The South King County Youth Shelter, located in Auburn, Washington, is a 24/7 group home for youth ages 12-17, who are homeless or at imminent risk of homeless that have been self-referred, referred by a provider, community member, street outreach team, or law enforcement. The SKYS Case Manger will work with youth to increase stabilization, transition youth to safe and stable housing, and work towards family reunification whenever possible. The SKYS Lead Case Manager will support general program operations and lead service planning development for all current residents and support aftercare for young people exiting services at SKYS.

This position is on site at our Auburn housing location.

This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $28-31/hr

Schedule: Monday-Friday 11am-7pm

Responsibilities

• Provides specialized services in education, employment/career development, housing, technology or other designated field and supports them in achieving their goals.
• Build strong relationships with Y program participants to effectively provide quality services.
• Delegate tasks to Direct Care Staff and provide coaching on youth services.
• Develops individualized, strengths-based, youth-driven service plans.
• Supports program director(s) in ensuring high-quality service delivery, contract and licensing compliance and outcome achievement; must understand contract/grant terms and conditions.
• Participate in monthly meetings with DCYF social workers, Shared Planning Meetings, Family Team Decision Meetings.
• Case coordination with other community partners, DCYF social workers, schools, and other service providers on the youth’s team.
• Complete client intakes/exits, records requests, maintain contractual and licensing file requirements, and participate in internal file audits.
• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes and other documentation in designated databases.
• Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially. Coordinate delivery of life skills workshops.
• Complete referrals and collaborate with community partners and other YSIC programs.
• Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses and/or educational institutions as related to specialized services.
• Facilitate youth behavior conversations/contracts, lead house house meeting, and coach Direct Care Staff in these areas.
• Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
• Support with shift coverage and program supply shopping as needed.
• This role may participate in the after hours on-call rotation, depending on need.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

• At least one of the following:
• Masters degree.
• Bachelor’s degree.
• Four years' full-time work experience directly working with, managing, or overseeing vulnerable populations in a related field.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Ability to transport self and client(s) in a safe and effective manner, and to meet clients at community locations; proof of adequate vehicle insurance coverage is required, or ability to travel to areas without public transportation.
• Current state approved First Aid and CPR certification.*
• Current approved HIV blood borne pathogens training.*
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

*       Within 30 days of employment or first available training.

Authorized Driver Requirement

This role transports clients as an “authorized driver” for the YMCA of Greater Seattle (YGS) using an employer-provided vehicle. Driving duties for this role are Required.* Driving roles are safety-sensitive. To become an authorized driver, you must be 21+, have possessed a driver's license for at least 3 years, and pass a drug screen that will test for impairing substances (including marijuana) in addition to meeting the driving record standards below:

YGS Driving Record Standards

Within the last three (3) years: No more than two (2) vehicle related suspension(s) and/or reinstatement(s). No more than two (2) moving violations and/or accidents. Moving violations include, but are not limited to, the following:

• Speeding
• Improper Lane Change
• Failure to Yield in Right-of-Way
• Failure to Obey Traffic Signal
• Failure to obey Traffic Sign

Within the last five (5) years: No Major Violations which include, but are not limited to, the following:

• DUI, DWI, OUI, OWI, BUI (Boating), Administrative Per Se, or Refusing to Test
• Driving with an open container of alcohol
• Reckless Driving
• Hit and Run – property damage only (Incidents involving injury fall under Permanent Disqualification)
• Racing
• Driving with a suspended/revoked license/insurance
• Speeding over 20 mph
• Fleeing and/or eluding police
• Any other felony driving conviction(s)

Driving records that result in Permanent disqualification from driving duties:

• More than 3 DUI, DWI, OUI, OWI, BUI, Administrative Per Se, or Refusing to Test for entirety of driving history.
• More than 3 Driving with a suspended/revoked license
• Hit and Run resulting in bodily injury or death
• Manslaughter/felony death by motor vehicle

*Due to state-specific reporting requirements in our driver management system, we are not currently able to enroll California Driver's License holders as Authorized Drivers.

*The YMCA of Greater Seattle will conduct individualized assessments of applicant criminal histories

You'll be a great fit for the Seattle Y if you:

• Thrive on working in a collaborative environment
• Are very adaptable
• Have high ownership and strong work ethic
• Are a great problem solver who can think on your feet
• Truly enjoy being of service to people
• Like being part of a team that cares about one another as people and enjoy working together
• Want to know that the work you do contributes to building a better, stronger community for all

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment. 

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities. 

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.

If you need assistance of any kind with the application process, reach out to [email protected].

MISSION STATEMENT:

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

OUR VALUES:

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence