UX Design Associate

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a UX Design Associate, you'll help create digital experiences that are intuitive, accessible, and meaningful for customers. You'll explore how people interact with technology, identify opportunities to improve those experiences, and contribute design solutions that make products easier to use and understand.

Working alongside experienced designers, researchers, product teams, and engineers, you'll help turn customer and business needs into user journeys, wireframes, prototypes, and experience concepts. You'll contribute throughout the design process, from discovery and research through to testing and delivery.

This role offers the opportunity to gain hands-on experience designing for enterprise-scale products while learning how emerging technologies, including AI-enabled experiences, are changing the way people interact with digital products. You'll balance creative problem solving with structured analysis, using research and feedback to inform design decisions and improve customer outcomes.

Through Kyndryl's Early Career experience, you'll strengthen your skills in user research, interaction design, accessibility, facilitation, and storytelling while building a portfolio of real-world work that delivers meaningful impact.

What you will do

Understand customer needs

• Support user research activities to better understand customer goals, challenges, and opportunities
• Participate in interviews, workshops, usability testing, and other research activities
• Organize research findings and help translate insights into design opportunities
• Create journey maps, personas, workflows, and other experience design artefacts

Design user experiences

• Develop wireframes, user flows, prototypes, and experience concepts for digital products
• Contribute to experiences that are intuitive, accessible, and easy to navigate
• Translate customer needs and business requirements into practical design solutions
• Apply human-centred design principles throughout the design process

Collaborate across teams

• Partner with designers, researchers, engineers, and product teams to develop customer-focused solutions
• Participate in design reviews and incorporate feedback into evolving concepts
• Help communicate design ideas through visual storytelling, presentations, and prototypes
• Balance customer expectations, business goals, and technical considerations when developing solutions

Explore emerging technologies

• Contribute to projects that incorporate AI-enabled experiences and digital innovation
• Explore how evolving technologies can support better user experiences and customer outcomes
• Use design and productivity tools to support research, ideation, and prototyping activities
• Help evaluate new concepts through testing, feedback, and iteration

Learn and grow

• Build expertise in UX research, interaction design, accessibility, and digital product design
• Learn from experienced designers through coaching, collaboration, and hands-on project work
• Develop a portfolio of customer-focused design experiences
• Expand your ability to solve complex problems through research, creativity, and collaboration

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status .

Required skills and experience

• Bachelor's degree, associate degree, or equivalent practical experience completed recently or expected before start date
• Academic, internship, volunteer, or project experience in UX design, human-centred design, interaction design, psychology, human-computer interaction, or a related field
• Understanding of user-centred design principles and design thinking methodologies
• Experience creating wireframes, journey maps, prototypes, user flows, or similar design deliverables
• Experience using Figma, Sketch, Adobe Creative Cloud, or similar design tools
• Ability to gather, organize, and interpret user feedback and research insights
• Experience collaborating on team-based projects with multiple stakeholders
• Interest in designing accessible, inclusive, and customer-focused digital experiences

Preferred skills and experience

• Portfolio demonstrating UX, product design, service design, or innovation-focused projects
• Exposure to usability testing, customer research, or workshop facilitation
• Familiarity with accessibility standards and inclusive design practices
• Interest in AI-enabled experiences and emerging interaction patterns
• Experience using AI-supported design or productivity tools such as Figma AI, Miro AI, Adobe Firefly, or similar solutions

Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role. You must also be able to work at our Frisco office 5 days per week.

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement. 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.