Lead Senior Project Manager

Description

Genpact Experience (formerly Rightpoint) is seeking a senior delivery and engineering leader to drive outcomes across its Technology Practices. This role will lead end-to-end delivery across Digital Experience Platforms, cloud-native and mobile experiences, and Modern Workplace solutions, while accelerating the adoption of AI-assisted engineering and agentic workflows across the software lifecycle. The leader will partner with client executives and cross-functional Genpact teams to deliver measurable business impact—faster time-to-value, higher quality, improved productivity, and scalable engineering operating models.

Key Responsibilities

Project Delivery & Execution

• Own end‑to‑end project delivery including scope, schedule, budget, and quality.
• Create and maintain project plans, delivery schedules, RAID logs, and status reports.
• Lead project kick‑off, sprint ceremonies, status meetings, and retrospectives.
• Proactively identify risks and issues, driving mitigation and escalations as required.
• Ensure adherence to Genpact Experience project management methodology and delivery standards.

Client & Stakeholder Management

• Act as the primary point of contact for client stakeholders on delivery matters.
• Set and manage client expectations through clear, proactive communication.
• Build strong client relationships and continuously seek opportunities to improve client satisfaction.
• Support proposal development, scoping discussions, and SOW reviews when required.

Financial & Operational Management

• Track project budgets, forecasts, burn, and margins.
• Ensure accurate timesheet validation and adherence to financial controls.
• Support invoicing, budget reviews, and financial reporting in collaboration with Finance/Client Managers.
• Monitor utilisation targets and support staffing adjustments

Team Leadership & Collaboration

• Plan and secure appropriate staffing for project needs.
• Guide and support project team members; conduct regular check‑ins and remove blockers.
• Foster collaboration across onshore/offshore teams and cross‑disciplinary partners.
• Ensure smooth onboarding and offboarding of team members.

Governance, Closure & Continuous Improvement

• Ensure compliance with project governance and internal review processes.
• Lead UAT, production launch, hyper‑care, and project closure activities.
• Conduct retrospectives and document lessons learned to drive continuous improvement.

Required Skills & Experience

Core Skills

• Strong knowledge of Project Management principles (Agile, Scrum, Hybrid).
• Excellent stakeholder management and communication skills.
• Proven experience managing budgets, schedules, and risks.
• Hands‑on experience with tools such as Jira, Azure DevOps, or similar.
• Ability to manage distributed, cross‑shore teams effectively.
• Preferably certified CSM / CSPO / PSM / PSPO / PMP.
• Domain – Having experience in Marketing, Hospitality domains.
• Tech Stack – Should have worked on AEM , Workfront, Figma etc.
• Hands‑on experience with Project Management Tools like Jira, Trello, Azure Dev Ops or similar, project planning tools, collaboration tools.
• Hands‑on experience with AI tools in Project Management.
• Should have Business Analysis skills like story writing, understanding of wireframing, and design, requirements analysis, discovery, stakeholder interviews, user journeys documentation etc.

Experience

• Typically 5+ years of project management experience and not more than 8 years.
• Experience delivering digital, platform, or enterprise technology projects preferred.
• Prior client‑facing delivery experience strongly preferred.

Success Measures

• On‑time and on‑budget project delivery
• Client satisfaction and relationship strength
• Project margin and utilisation health
• Quality of reporting, risk management, and governance adherence
• Team engagement and delivery predictability

• Be a transformation leader and work at the cutting edge of AI, automation, and digital innovation
• Make an impact by driving change for global enterprises and solving business challenges that matter
• Thrive in a values-driven culture
• Flexible PTO — If you need a day off or an extended vacation, take the time!
• Hybrid work environment: Casual and open office or Remote…You choose!
• Great insurance coverage (Multiple Options) and flexible spending accounts
• 401K with Company Matching
• Continuous Training, Certifications, and Learning Opportunities
• Diversity, Equity, & Inclusion: We care about making Genpcat a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Our Employee Resource Groups (ERG) are created and run by team members who share a common community, identity, or allyship. These groups play a vital role in contributing to Genpact's inclusive environment where all are valued and empowered to succeed.