Manager, Ad Operations - Global Client Solutions

3818 - Manager, Ad Ops, Global Client Solutions

Role Summary and Impact

Rolex and Tudor are prestigious global watch brands with distinct identities, shared values of quality and craftsmanship, and an uncompromising commitment to excellence.  As WPP Media clients, they require highly coordinated, brand-safe and culturally relevant media delivery across international markets, supported by consistent global standards, strong local-market collaboration and meticulous attention to detail at every stage of campaign execution.

The account is organised around an integrated central client leadership team and specialist Ad Operations model.  The central team, led by the Client Lead/Business Director is made up of a dedicated Ad Operations team - comprising an AdOps Director, x2 Managers and x2 Executives aligned to key regions - providing display campaign delivery, quality assurance and issue resolution.  

The Ad Operations Manager leads the accurate, timely and compliant delivery of digital advertising campaigns for Rolex across global, regional and local markets.  Working within the WPP Media global account team, the role connects media planning, activation, creative, analytics, technology partners and local agencies to ensure every campaign is executed to the exceptional standards expected of one of the world’s leading luxury brands.

Working alongside the other Ad Operations Manager they will directly manage and develop the AdOps Executives, setting clear priorities, allocating campaign workloads across regions and ensuring the team has the guidance, resources and support required to deliver consistently high-quality work.  The role will provide day-to-day coaching, oversee quality and adherence to agreed processes, conduct regular performance and development conversations, and create an inclusive, accountable team culture.  It will also act as the first point of escalation for delivery challenges, helping the Executives resolve issues efficiently while building their technical capability, confidence and ownership.

The Ad Operations Manager position is currently vacant because the existing postholder is transitioning to another role within WPP Media.  The successful candidate will combine strong technical expertise with meticulous attention to detail, clear stakeholder communication and disciplined process management. They will protect brand integrity, strengthen operational consistency across markets and help create a seamless global campaign delivery model.

Key Responsibilities

Global Campaign Operations

• Lead Rolex and Tudor display campaigns from validated MediaTool order through closure, in line with agreed processes and SLAs.

• Oversee Production Plan and technical-specification QA, order triage, workloads and delivery schedules, escalating gaps or launch risks promptly.

• Ensure campaigns, placements, formats and flight dates are correctly set up in Innovid, with clear visibility of status, dependencies and approvals.

Operational Excellence

• Manage and coach the AdOps Executives, allocating work, monitoring capacity and maintaining quality against agreed workflows and SLAs.

• Manage late orders and out-of-scope requests, communicating delivery risks and escalating activity requiring revised timings or costs.

• Improve guidance, templates, QA controls and handoffs, and support process training across teams and markets.

Stakeholder and Partner Management

• Act as the senior operational contact for client teams, local agencies, WPP Production, publishers, technology partners and WPP Media teams.

• Coordinate closely with WPP Production on specifications, assets, campaign data and delivery timings, resolving issues that could affect launch.

• Manage publisher implementation, client approvals, status updates and escalations to support consistent delivery across markets.

Tracking, Taxonomy and Measurement

• Maintain accurate campaign naming, placement structures, IDs, landing pages and click-through URLs.

• Oversee Adobe CMPID generation, SAINT file uploads and the configuration and testing of tags, pixels and tracking solutions.

• Resolve data discrepancies with analytics and technology teams and maintain consistent, auditable campaign data.

Quality Assurance and Brand Stewardship

• Apply maker-checker QA across campaign setup, creative, tags, tracking, landing pages and publisher implementation.

• Review previews and publisher test links, coordinate client approval and ensure activity meets brand, privacy and platform requirements.

• Maintain complete records of approvals, checks, issue resolution, launch and closure.

Campaign Monitoring and Reporting

• Oversee trafficking, tag distribution and go-live confirmation across all sites and formats.

• Monitor live activity against the Media Plan, coordinate corrective action and keep stakeholders informed of delivery issues.

• Deliver campaign evidence, data and Closure Reports, including publisher confirmation that activity has been removed.

Skills and Experience

Essential

• Experience in digital ad operations, campaign management or media activation within an agency, publisher or advertiser environment.

• Strong working knowledge of Flashtalking/Innovid or comparable ad-serving technology.

• Practical understanding of digital tracking, tagging, campaign taxonomy, measurement and reporting.

• Exceptional attention to detail, with a proven ability to manage quality across high-profile campaigns.

• Strong organisational and project-management skills, with the ability to manage multiple markets, campaigns and deadlines.

• Confident stakeholder management and communication skills, including experience working with senior and international stakeholders.

Desirable

• Experience supporting a global luxury, premium or highly regulated brand.

• Understanding of digital media planning, privacy requirements and brand-safety controls.

• Experience developing operational processes, training materials or automation solutions.

• Additional language capability and experience working across international markets.

Key Competencies

• Precision: applies exacting standards to every detail of campaign delivery.

• Ownership: takes accountability from briefing through launch, monitoring and closure.

• Collaboration: works effectively across disciplines, agencies, partners and markets.

• Judgement: identifies risk, prioritises effectively and escalates with clarity.

• Client focus: understands the expectations of a premium global account and delivers a consistently high-quality service.

• Continuous improvement: looks for practical ways to improve efficiency, consistency and control.

Success Measures

• Campaigns launch accurately, on time and in accordance with agreed global standards.

• Trafficking, implementation and tracking errors are minimised and resolved quickly.

• Campaign documentation and reporting remain complete, accurate and audit ready.

• Global and local stakeholders receive clear, timely and dependable operational support.

• Service-level agreements, privacy requirements and brand-safety controls are consistently met.

• Processes become more scalable, efficient and consistent across the account.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment toBe Extraordinary, investing in our employees to inspire transformational creativity. We alsoLead Optimistically, firmly believing in andChampioning Growth and Developmentfor every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

WeCreate an Open environmentbuilt on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted