General Manager

Hilton Overview: 

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview: 

Set in the rapidly developing Senai/Kulai corridor of Johor, the 172-room hotel enjoys a strategic location close to Senai International Airport, major industrial and commercial hubs, Johor Premium Outlets and some of Johor's key leisure attractions. The property features extensive meeting and event facilities, an all-day dining restaurant, pool bar and lounge, Executive Lounge, fitness centre, kids club and outdoor pool.

The hotel is set to embark on an exciting new chapter with its conversion to DoubleTree by Hilton Johor Senai, expanding Hilton's presence in Johor and positioning the property to capture a compelling mix of corporate, aviation, industrial and leisure demand. 

Role Requirements: 

• Prior Hotel General Manager or Director of Operations experience 
• Proven experience in managing hotel conversions and renovations 
• Strong knowledge and experience in Rooms Operations 
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team 
• Outstanding communication and negotiation skills with a customer-first mindset 
• Solid grasp of financial management principles and experience in budgeting and forecasting 
• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry
• Candidates must have existing working rights in Malaysia, visa sponsorship is not available for this role

What will it be like to work for Hilton?

• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Role Description: 

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel 
• Stay ahead of market trends and seize new opportunities

1. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads 
• Foster a workplace where every team member thrives and contributes to the property’s collective goals 

1. Elevate Guest Experience 

• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return 

1. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures 
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives 

1. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation

1. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication
• Serve as a primary liaison between hotel owners and corporate entities