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Channel Talk

AI-powered customer messaging and CRM platform

DevOps Engineer - On-Premises

Platform EngineeringPosted on Nov 10
Full-timeSeoul, South KoreaNo salary listedHybrid

About the Job

Requirements

  • At least 4 years of experience in DevOps or infrastructure.
  • Experience operating and troubleshooting Kubernetes in production environments.
  • Experience writing and managing Helm charts.
  • Foundational knowledge of Linux and networking, including TCP/IP, DNS, TLS, proxies, load balancers, and firewalls.
  • Experience with infrastructure as code tools such as Terraform and Ansible.
  • Ability to write and maintain internal scripts needed for operations.
  • Ability to identify incident causes across application and infrastructure layers.
  • Ability to communicate technically with customer infrastructure and security personnel and non-developers, and willingness to travel to customer sites.

Responsibilities

  • Conduct customer infrastructure preflight assessments, sizing and capacity planning, and deployment architecture design, including high availability, disaster recovery, backup, and recovery.
  • Manage product packaging and installable release bundles based on Helm charts and Operators in collaboration with the software engineering team.
  • Build installation deployment pipelines, including container image mirroring, offline installation bundles, private registries, artifact signing, and software bills of materials.
  • Configure Kubernetes for customer environments and automate installations using Ansible and Terraform.
  • Write installation runbooks and operations guides, and train customer operations teams.
  • Configure observability stacks in customer environments.
  • Develop and operate diagnostic tools for disconnected networks.
  • Operate upgrades, security patches, and rollbacks; respond to incidents, perform root-cause analysis, and prevent recurrence.
  • Address public-sector and financial-sector security requirements, including CSAP, network separation, vulnerability checks and CVE response, image hardening, national intelligence security guidelines, and implementation of customer security policies and procedures.
  • Turn recurring problems into automation tools and product improvements in collaboration with software engineering and field engineering teams.

Desired Qualifications

  • Experience building or troubleshooting systems in restricted network environments, including disconnected networks, network-segregated environments, or private clouds, such as in public-sector, financial, medical, or defense settings.
  • Experience independently operating PostgreSQL, Kafka, Redis, and object storage without managed services.
  • Experience with public cloud environments such as NCP Public, KT, or NHN Cloud, or VMware.
  • Experience supporting CSAP or ISMS-P certification.
  • Experience operating GitOps with ArgoCD.
  • Experience developing Kubernetes Operators.
  • CKA or CKS certification.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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