Business Development Manager - SMB Accounts

Our Journey

Your Adventure Ahead

• Own and drive SMB growth: Execute ShopBack’s SMB merchant acquisition strategy, playing a key role in scaling ShopBack Pay across the market
• Identify and win new business: Prospect, pitch, and close partnerships with SMB merchants, with a strong focus on high-potential segments such as F&B
• Build strong merchant relationships: Act as a trusted partner to merchants — understanding their business needs and positioning ShopBack Pay as a meaningful growth lever
• Stay commercially sharp: Monitor industry trends, competitor activities, and market dynamics to uncover new opportunities and refine your approach
• Collaborate to deliver impact: Work closely with Operations, Account Management, and Marketing teams to ensure smooth onboarding and successful campaign execution
• Improve how we sell: Provide insights and feedback to continuously refine the sales process, making it more efficient, scalable, and effective
• Deliver a great merchant experience: Support and engage partners post-signing, ensuring they see value and succeed on the ShopBack platform

Essentials to Succeed

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Minimum 2 years of experience in Business Development or Account Management, ideally within technology, e-commerce, fintech, or platform businesses
• Proven ability to close deals and drive revenue growth, with a strong commercial mindset
• Strong communication and presentation skills, with the ability to clearly and persuasively articulate value propositions
• Excellent interpersonal skills with solid analytical and problem-solving capabilities
• A self-starter with a high ownership mindset — resilient, resourceful, and driven to overcome challenges
• Ability to thrive in a fast-paced, target-driven environment while managing multiple priorities with precision
• Hungry and motivated to be part of building and scaling a high-growth business
• Passionate about working with SMBs and making a tangible impact on their growth
• Strong drive to succeed in one of the fastest-growing tech startups in the region
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBacker Traits

• Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.