Full-Time
Refund Desk Executive with French and Korean
Planet
Payments and commerce software provider
No salary listed
Paris, France
Hybrid
Three days a week in the office.
 Customer Experience & Support (1) |
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- min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
- Experience in cash handling and relevant procedures
- Fluency in written and spoken English, Korean and French
- Arabic, Chinese, Japenese, Portuguese or Spanish are mostly welcomed
- You provide the tourists with full and high- standard support during the refund transactions, customized on requirements and case.
- You maintain the client experience at a high level as an important step of the customer journey.
- You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
Planet works as a payments and commerce-software provider. It supplies payment acceptance, property-management software, tax-free shopping, and connected commerce capabilities to hospitality, retail, and financial-services customers. Its operating model is specific: software and payment infrastructure connect merchants, guests, shoppers, banks, and acquiring partners. Work includes engineering, product, payment operations, implementation, sales, risk, support, and corporate functions. The profile is Planet's global payments and software organization. The workforce connects regulated client service with technology, risk, operations, and professional support.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Helsinki, Finland
Founded
1985
Simplify's Take
What believers are saying
- Fiscal 2026 revenue hit $307.7 million, up 26%, with $15.5 million adjusted EBITDA.
- Q1 fiscal 2026 revenue reached $66.3 million, and free cash flow was positive.
- Japan tax-free reform and Italy modernization expand 2026 demand for Planet’s checkout stack.
What critics are saying
- Workforce fell to 2,745 by March 2026, after repeated layoffs and restructurings.
- Nexi partnership starts in Nordics first; rollout delays slash 2026 hospitality revenue.
- If tax-free modernization stalls, Planet remains a commoditized payment processor.
What makes Planet unique
- Planet combines payments, PMS integration, and tax-free services across hospitality and retail.
- The April 29, 2025 Nexi partnership bundles acquiring with Planet’s vertical software.
- Planet’s hospitality rollup, including Protel, Avantio, Ideosoft, and Rebagdata, deepens distribution.
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Benefits
Hybrid Work Options
Company News
Hospitality software and payments services provider Planet has acquired three hotel software distributors: Ideosoft, Rebagdata and XN PMS Limited. The terms of the deals were not disclosed.London-based Planet says it acquired Protel in March 2022 to extend its reach in the hotel industry. The three companies it just acquired all re-sell Protel software to customers in Europe.“We’re continuing to invest in growing our hospitality business and cementing our leading position in the market as a provider of connected commerce solutions that enhance the guest experience and generate more revenue for hoteliers,” says Lennert De Jong, Planet's president of hospitality who joined the company in September after 16 years at CitizenM. . Get a dose of digital travel in your inbox each day
LinkedIn Facebook Twitter Planet acquires REBAG DATA to drive growth in the Swiss hospitality market Acquisition adds over 1,000 hotel locations in Switzerland to Planet’s fast growing hospitality customer base Reinforces Planet’s position as a leading provider of connected commerce for hospitality Hoteliers better equipped to deliver memorable guest experiences, thanks to the integration […]