Jacuzzi Group

Manufactures whirlpool baths and spas

Technical Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeMississauga, ON, Canada$55k

About the Job

Requirements

Full fluency in French and English.
At least five years of experience interacting with customers in a manufacturing or industrial environment.
Strong technical aptitude and hands-on capability in the field; knowledge of spa products is an asset.
Working knowledge of mechanical components and electrical troubleshooting.
Demonstrated verbal and written communication skills.
Ability to solve problems and manage and resolve conflict.
Ability to work independently and effectively with co-workers and customers.
Knowledge of Microsoft Office Suite and enterprise resource planning systems.
Occasional travel is required; a valid passport and driver's license are required.
Occasional overtime and weekend work may be required.
Understanding of electromechanical concepts is required.

Responsibilities

Provide expertise to dealers and customers to resolve technical, functional, and operational issues with spa and swim spa products.
Respond professionally to technical dealer calls and emails, providing customer-focused support.
Provide verbal instructions and French translation for spa repairs and accessory installation as needed.
Perform service calls at customer sites as required.
Troubleshoot warranty-related issues and explain warranty terms for various products.
Write technical memos and product bulletins to keep dealers informed about product updates.
Work with the quality assurance department on continuous product improvement.
Provide the organization with analysis of problems reported from the field.

Desired Qualifications

Knowledge of spa products.

Technical Service Representative

Jacuzzi Group · Mississauga, Canada (Remote) · Full-time · Posted 2026-04-13

Workplace: remote

Department: Hydropool (CAN)

Description

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.

The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.

WHAT YOU'LL DO

Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
Provide verbal instruction and French translation as needed for repairing spas and installing accessories
Perform service calls to the customer site as required
Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
various products
Write technical memos and product bulletins to keep dealers current on product updates
Work with the QA department on continuous improvement of our products
Provide the organization with analysis regarding problems reported from the field

Compensation is $55,000+

Requirements

Fully fluent in French and English
A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
Working knowledge of mechanic components and electrical troubleshooting
Demonstrated verbal and written communication skills.
Excellent problem-solver, able to manage and resolve conflict
Ability to work independently and effectively with co-workers and customers
Knowledge of MS Office Suite, ERP systems
Occasional travel, valid passport and driver’s license required
Occasional overtime and weekend work may be required
Understanding of electro-mechanical concepts is required

Benefits

Remote work
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Apply

Apply at Jacuzzi Group

About the Company

Jacuzzi Group

Manufactures whirlpool baths and spas

Jacuzzi Group makes home and commercial hydrotherapy products, focusing on spas and whirlpool baths. Its core product line includes self-contained whirlpool baths with built-in jets, heating, and filtration, as well as portable hydrotherapy pumps that turn ordinary bathtubs into spas. The system works by pumping water and air through strategically placed jets to create a massaging action, with integrated heating and filtration to maintain water quality. Jacuzzi differentiates itself through a long, family-driven heritage that evolved from a medical device into consumer spa products, a track record of evolving jet-integrated bathtubs, and a strong brand presence in both Hollywood and households. The company’s goal is to provide accessible hydrotherapy and home spa experiences, while expanding its product offerings and maintaining leadership in the residential and commercial spa markets.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Valdosta, GA
Founded: 1915

Recently Posted Jobs

Explore more opportunities at Jacuzzi Group

See more jobs