CSC Generation

Acquires and revitalizes retail brands

Store Floor Lead

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeCosta Mesa, CA, USA$18.40 - $19.57 /hrIn-person

About the Job

Requirements

The candidate must be at least 21 years old at the time of employment.
The candidate must have 1 year of retail management experience, preferably in a specialty or culinary retail environment.
The candidate must have strong leadership skills to inspire, develop, and retain a high-performing team.
The candidate must have communication, problem-solving, and decision-making abilities.
The candidate must be able to communicate verbally and work cooperatively with associates and customers.
The candidate must be able to remain standing for up to 4 hours at a time.
The candidate must be able to move about the store while coaching and directing associates, selling to customers, and retrieving merchandise from the stockroom or sales floor.
The candidate must be able to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from the stockroom or sales floor.
The candidate must be able to lift and/or move merchandise weighing up to 50 pounds.
The candidate must be able to ascend and descend ladders to retrieve and/or move merchandise.
The candidate must be able to operate a computer, point-of-sale system, keyboards, merchandise scanners, and a mouse to accomplish work.
The candidate must be able to work 20 to 25 hours per week, with a flexible schedule that includes nights, weekends, and holidays, and maintain regular and predictable attendance.

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty.
Provide in-the-moment coaching and feedback to elevate performance and team engagement, and communicate performance issues directly to the General Manager or Store Manager.
Support onboarding, training, and development of new associates.
Represent the brand and culture by creating memorable, educational customer experiences that inspire repeat visits and customer loyalty.
Maintain product expertise by staying current on products, engaging in available training, and independently seeking additional resources.
Ensure an exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Support store sales goals through effective customer engagement and team motivation.
Maximize selling opportunities by identifying customer needs and offering relevant solutions.
Meet or exceed monthly sales goals, contributing to store revenue; performance is measured by individual sales volume, average transaction value, and customer conversion rates.
Direct employees to ensure appropriate merchandise stock levels and that the selling floor is stocked and merchandised in accordance with visual standards.
Complete inventory transactions, including receiving, Mark Out of Stock, and Return Authorization Requests.
Adhere to applicable wage and hour laws and accurately record time worked according to company policy.
Model and ensure company policies and standard operating procedures are communicated effectively to associates, maintained, and consistently followed.

Desired Qualifications

Proficiency in Microsoft Office and retail management systems is preferred.
Passion for community engagement and providing exceptional customer experiences.

Salary Range: 18.4 to 19.57 (Currency: USD) (Pay period: per-hour-wage)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

·Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).

·Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.

·Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

·Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

·Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

·Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.

·Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

·Support the achievement of store sales goals through effective customer engagement and team motivation.

·Maximize selling opportunities by identifying customer needs and offering relevant solutions.

·Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

Operations & Compliance

·Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.

·Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).

·Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

·Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

·Ability to communicate verbally and work cooperatively with associates and customers.

·Ability to remain standing for up to 4 hours at a time.

·Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

·Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

·Ability to lift and/or move merchandise weighing up to 50 lbs.

·Ability to ascend/descend ladders to retrieve and/or move merchandise.

·Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

·Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

·Regular and predictable attendance.

Qualifications & Experience

·Must be 21 years of age or older at the time of employment.

·1 year of retail management experience, preferably in a specialty or culinary retail environment.

·Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

·Excellent communication, problem-solving, and decision-making abilities.

·Passion for community engagement and providing exceptional customer experiences.

·Proficiency in Microsoft Office and retail management systems preferred.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

About the Company

CSC Generation

Acquires and revitalizes retail brands

CSC Generation acquires underperforming retail brands and grows them into profitable ventures by integrating them into its shared operating platform. It operates across retail, e-commerce, and wholesale, leveraging technology, skilled staff, efficient processes, and scalable operations to optimize product sourcing, marketing, fulfillment, and customer experience. Its portfolio includes brands like DirectBuy, One Kings Lane, Sur La Table, Touch of Modern, and Cherry Man Industries, collectively offering over 325,000 products and attracting about 10 million monthly page views. The company differentiates itself by targeting “unsexy” opportunities others overlook and by applying its centralized platform to turn around and scale these brands into sustainable revenue generators. Its goal is steady growth and profitability by transforming underperforming brands into thriving parts of its portfolio, serving a wide range of consumers and business clients.

Company size: 201-500
Company stage: Series E
Total funding: $107.6M
Headquarters: Chicago, IL
Founded: 2016

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