Concentrix

Global BPO offering customer engagement services

Partner Success Specialist - Partner Success

Business Development & PartnershipsConfirmed live in the last 24 hours

Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least 3 years of prior experience working in a customer service or sales capacity.
Experience with high-volume calling.
Experience coaching others or delivering training.
Excellent knowledge of Microsoft Office programs.
Experience using email, phone, and video tools.
Experience working with Salesforce.com or a similar customer relationship management system.
Maintain overall ownership and function as the single contact for top channel partners.

Responsibilities

Improve customer retention and revenue growth for an established customer base while providing accurate weekly, monthly, and quarterly sales forecasts.
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
Conduct monthly and quarterly consultative reviews and health checks, analyzing customer needs.
Create talk tracks related specifically to customer health and use predictive data to identify at-risk customers.
Maintain the overall health of the channel, ensure high satisfaction levels, continually evaluate the channel experience, and use feedback to make improvements.
Manage all channel escalations and coordinate prompt, successful resolution while maintaining communication with the client and internal teams.
Guide calls with channel partners to share best practices, promote channel programs, and identify strategic growth opportunities to expand business.
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.
Manage a high volume of customer contacts by phone and email each day.
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
Maintain CRM data quality to ensure all relevant data is captured.

Desired Qualifications

Potentially attend vendor events.

Job Title:

Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Partner Specialist to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have

3+ years of prior experience working in a customer service or sales capacity
Experience of high-volume calling
A passion for customer experience
Experience coaching others or training delivery
Excellent knowledge of MS Office programs
Experience using email, phone and video tools
Experience working with Salesforce.com or similar CRM
Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured.
May potentially attend vendor events

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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