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Concentrix

Global BPO offering customer engagement services

Lead Generation Representative - Sales Development, Cantonese Speaker

Sales Development RepresentativeConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Ability to identify and engage new business opportunities across small and medium-sized business and unattended customer segments through daily outbound outreach by phone, email, LinkedIn, or other channels.
  • Ability to research accounts to understand customer needs, key contacts, and buying triggers.
  • Ability to understand product offerings and explain solutions and value propositions to businesses across different verticals, tailored to their needs.
  • Ability to maintain accurate and actionable opportunity data and CRM records, including calls, leads, and customer interactions.
  • Ability to track and analyze opportunity progression, lead aging, and conversion metrics.

Responsibilities

  • Qualify and accelerate partner-led opportunities.
  • Collaborate with partners and channel managers to improve win rates and shorten sales cycles.
  • Maintain Salesforce data accuracy and follow up on aged opportunities.
  • Delegate current opportunities according to agreed thresholds, including SS1-to-SS3 and SS1-to-SS7 opportunity levels.
  • Provide structured feedback to improve partner lead quality and engagement.
  • Develop and codify best practices and sales workflows for interactions with pilot countries.
  • Coordinate with business development representative teams to support the progression of marketing-generated leads, particularly low-value opportunities assigned directly to the channel.
  • Receive and manage Marketing Qualified Leads handed over by business development representatives, ensuring timely follow-up and appropriate routing for further qualification or partner engagement.
  • Execute outbound prospecting campaigns aligned with geographic markets, including IB, NPI sales, and VME campaigns.
  • Develop sales and recovery plans in agreement with country sales and channel teams.
  • Build new opportunities in unattended accounts, follow up, ensure partner delegation, and support closing according to agreed thresholds.
  • Support faster close cycles for low-value small and medium-sized business deals valued at USD 20,000–50,000.
  • Ensure a seamless handoff to account managers or inside sales representatives with full context.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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