Licensed Insurance Property & Casualty Customer Service Representative

Job Description

<p>Join a fast-paced, customer-focused team supporting one of the most innovative insurance operations in the industry. As an Inbound Customer Service Agent at Tesla Insurance Services, you will handle a high volume of incoming calls from existing and prospective customers, delivering exceptional service while navigating multiple systems and adhering to compliance standards.</p>

Job Responsibilities

• Answer inbound calls in a professional and timely manner
• Support a wide range of customer needs, including general policy support, billing inquiries, new business quoting and onboarding, underwriting clarification, and vehicle and garaging updates
• Navigate between multiple systems and tools to assist callers
• Respond to AI-transferred calls with particular attention to compliance and call documentation
• Provide empathetic, knowledgeable service that builds trust and reinforces Tesla's brand values
• Collaborate with peers and supervisors in a high-volume, team-oriented environment
• Participate in coaching, quality reviews, and process improvement initiatives

Job Requirements

• Active Property & Casualty or Personal Lines license (required at hire)
• 1+ years of experience in customer service experience, call center, or insurance strongly preferred
• Strong verbal communication, active listening skills and proficiency in navigating multiple systems
• High attention to detail, especially in compliance-driven conversations
• Ability to problem-solve, prioritize tasks in a dynamic environment, receive real-time feedback and adapting quickly to change
• Weekend and evening shifts are not currently required, but there are voluntary overtime opportunities