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Braze

Customer engagement platform for cross-channel messaging

Senior Technical Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeAustin, TX, USA$85k - $121k /yrIn-person

About the Job

Requirements

  • Demonstrated interest or hands-on experience with technical concepts such as Software as a Service, mobile, application programming interfaces, marketing automation, analytics, or programming (such as HTML), sufficient to own software development kit/application programming interface integration workstreams directly rather than only coordinate them.
  • Ability to manage project timelines while also performing hands-on integration work.
  • Strong organization, reliability, and continuous-improvement discipline, including keeping project tracking consistently up to date.
  • Strong analytical and creative problem-solving skills, including diagnosing and resolving project and technical issues.
  • Ability to manage conflicting priorities and motivate stakeholders in a fast-paced, cross-functional environment.
  • Strong listening and verbal communication skills, including explaining technical concepts clearly to technical and non-technical audiences through video calls, workshops, and written communication.
  • Comfort building with artificial intelligence tools to accelerate workstreams and improve day-to-day efficiency.
  • Bachelor's degree or equivalent experience in a relevant field.
  • Two to five years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with experience spanning project delivery and hands-on technical work.
  • Strong project management skills paired with technical depth in application programming interfaces, software development kits, or related integration work.
  • Excellent written and verbal communication skills.

Responsibilities

  • Own end-to-end execution of customer implementation engagements from onboarding through go-live, providing deep technical expertise in integration and solution design as required.
  • Design and implement technical solutions, including software development kit and application programming interface integrations, while managing project timelines, scope, and stakeholder alignment.
  • Engage customer stakeholders, from senior staff to end users, to understand business and technical goals and build relationships across the account.
  • Monitor progress and proactively resolve project risks and technical blockers to keep engagements on schedule and technically sound.
  • Serve as the technical conduit between Braze and customer product and engineering teams, translating requirements into actionable technical plans when technical ownership is required.
  • Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team after project completion.
  • Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
  • Drive early adoption, set key performance indicators and success metrics, and apply best practices that help customers achieve rapid time to value.
  • Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
  • Continuously improve delivery and technical processes, and deliver customer-tailored enablement training and workshops.
  • Maintain the organizational and communication discipline expected of a Delivery Manager alongside the technical depth expected of a Technical Architect, depending on the assigned project.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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