Tesla

Makes electric cars, robotaxis and grid batteries

Service Leader

Business OperationsConfirmed live in the last 24 hours

Full-timeVienna, AustriaIn-person

About the Job

Requirements

A proven background of managing an organization or region to meet operational and strategic targets.
An open and approachable leadership style, with experience leading, motivating, and coaching managers.
Ability to find, organize, and manipulate data for decision-making and action-taking purposes.
Excellent organizational skills and experience with high-level reporting.
Ability to move between a high-level, holistic business approach and communicating with employees at a grass-roots level.
High professional command of English and the local language.

Responsibilities

Develop and drive strategic decisions for the service organization to ensure growth and meet current and future business demands.
Proactively guide and coach a team of managers, be present in the field, and ensure managers are empowered to make appropriate local decisions to drive the business forward.
Regularly review country KPIs, identify trends, and review issues in more detail with managers as needed to quickly address negative trends or other issues.
Constantly assess potential service improvements.
Effectively communicate with and motivate teams while adapting to the changing needs of the company.
Collaborate closely with other EMEA Country Leaders and other business areas to ensure a strong network of peers.
Manage service financials for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss, and revenue.

Category	Vehicle Service
Location	Vienna
Requisition ID	274285
Type	Full-time

Job Description

<p>Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.</p><p>As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.</p>

Job Responsibilities

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

Job Requirements

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language

For this position, we offer an annual minimum gross salary of €133 000 based on the above-mentioned job profile for full-time employment. Relevant professional experience and qualifications will be additionally considered. In addition, we offer a Tesla stock option package.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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