Applications Support Senior Analyst

The Apps Support Sr Analyst for Custody Mainframe is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Key Responsibilities:

• Incident Management: Lead investigations and resolutions for production incidents and outages;
• Proactive Risk Remediation: Collaborate proactively with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.
• Application Resiliency & DR: Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.
• ITIL Process Execution: Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.
• Root Cause & Trend Analysis: Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.
• Stakeholder Communication & Tracking: Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.
• Team Collaboration & Knowledge Transfer: Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions.

Tech Skills Required

• Languages & Core Platforms: COBOL, CICS, JCL
• Databases & File Systems: DB2, VSAM
• Middleware & Data Transmission: IBM MQ Series, Connect:Direct / NDM
• Diagnostic & Monitoring Tools: STROBE, OMEGAMON, Mainframe Debugging/Diagnostic Tools
• Change Management: Changeman, Expeditor
• Job Scheduling Tools: OPC, Autosys, Control-M
• Service Management & Tracking: ServiceNow or other  Incident and Problem Management tools

Education:

• Bachelor’s/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Tampa Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.