Director, Global Retail Technology Products
New Balance
Director, Global Retail Technology Products
New Balance
Privately held footwear and apparel manufacturer
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
The Director, Global Retail Technology Products leads the strategy, roadmap, investment priorities, and delivery of retail technology products across New Balance's global store ecosystem. This role enables scalable, connected retail capabilities across point of sale, store operations, inventory, omnichannel fulfillment, membership engagement, and emerging retail technologies.
As a senior product leader, this role partners across Retail, Ecommerce, Finance, Membership, Global IT, and regional teams to prioritize work that delivers measurable business value and supports the continued growth of New Balance's global Direct-to-Consumer strategy. The Director also builds and develops a high-performing product organization, establishing ways of working that drive accountability, collaboration, innovation, and outcome-focused delivery.
Define and maintain the multi-year strategy and roadmap for global retail technology products.
Align product investments to business objectives, consumer needs, store operations, and regional requirements.
Establish success measures and ensure delivery of measurable business outcomes.
Build business cases and investment proposals that support strategic decision-making.
Guide funding and prioritization decisions across the product portfolio.
Manage product budgets and establish metrics that demonstrate business value and return on investment.
Lead product strategy for point of sale, inventory visibility, allocation and replenishment, retail back-office operations, sales audit, store reporting, and associate productivity tools.
Ensure retail technology capabilities support scalable and efficient store operations globally.
Partner across Retail, Ecommerce, Digital Product, Supply Chain, Membership, and Technology teams.
Connect store, ecommerce, fulfillment, inventory, loyalty, and customer engagement capabilities to deliver seamless consumer experiences across channels.
Evaluate emerging retail technologies and identify opportunities to improve consumer and associate experiences.
Guide build-versus-buy decisions and influence technology investment priorities.
Manage strategic vendor and implementation partner relationships.
Build, coach, and develop a team of Product Managers, Product Owners, and Analysts.
Establish product management best practices, governance, and operating rhythms.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
10+ years of experience in product management, retail technology, digital commerce, enterprise technology, or related leadership roles.
5+ years of experience leading product teams and complex technology portfolios.
Strong understanding of retail operations, point of sale systems, inventory management, allocation and replenishment, sales audit, omnichannel fulfillment, and store technology platforms.
Demonstrated ability to create product strategies, develop business cases, manage budgets, prioritize investments, and deliver measurable business outcomes.
Ability to lead through influence across global, regional, business, technology, and vendor organizations.
Proven success building and developing high-performing product teams and product management capabilities.
Strong executive communication, stakeholder management, vendor management, strategic planning, and change leadership skills.
Bachelor's degree or equivalent combination of education and experience preferred.
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.
Privately held footwear and apparel manufacturer
New Balance is a major footwear and apparel company that sells athletic shoes and clothing in more than 120 countries. It focuses on performance, quality, and craftsmanship to ensure comfort and a good fit for athletes. The company’s products are built through careful design and manufacturing choices to enhance movement and support, rather than relying on hype or fad trends. What sets New Balance apart is that it remains privately held, which the company says allows it to act independently and pursue its own standards without shareholder pressure, while continuing to invest in its associates and communities. New Balance aims to push boundaries—whether by updating styles, improving production methods, or expanding its headquarters—while maintaining integrity and teamwork. Its broader goal is to help people move well, support athletes, and contribute positively to the communities in which it operates.
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