Solution Architect

About Us

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com.  Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview

We are looking for a talented and driven Solution Architect to join our Professional Services team. In this role, you will design and implement integration solutions, collaborating closely with product and engineering teams to scope and deliver tailored solutions for our enterprise clients. You will serve as the subject matter expert on Seismic’s platform components, working alongside customers, project managers, solution consultants, and teams across different geographies to deliver seamless automations, custom solutions, and integrations. 

Who you are:

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent experience. 

• Four or more years of experience in Enterprise Content Professional Services. 

• Three or more years of hands-on experience designing, implementing, and testing API integrations and solutions, with above average knowledge of RESTful APIs. 

• Strong knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting. 

• Expert knowledge of Excel Model, SSO, SMTP, and Salesforce Setup. 

• Expert knowledge of LiveDoc & LiveForm is preferred. 

• Ability to lead projects with teams located in different geographies. 

• Demonstrated experience leading requirements gathering efforts on large-scale projects. 

• Strong written and oral communication skills with a proven ability to initiate and manage relationships with customers at all levels. 

• Self-starter with the ability to manage multiple projects simultaneously. 

• Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features, technologies, and concepts. 

• Critical thinking, analysis, troubleshooting, and problem-solving capability. 

• Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel. 

• Understanding of New Product Development Methodologies and Emerging Technologies (Mobile, Security, Internet, etc.). 

• Strong facilitation, project management, and organisational skills. 

• Strong relationship development and people management skills. 

• Experience collaborating with and providing business recommendations to management. 

• Comfortable writing and troubleshooting Python code snippets. 

• Experience utilising AI tools and building agents to drive efficiency and quality improvement. 

• Experience in the Business Requirements Creation Process for a technical product or similar experience. 

• Experience with Seismic or another Sales Enablement platform is a plus. 

• Experience in Product Management on a Technical Product is a plus. 

What you'll be doing:

• Collaborate with business development, product management, and engineering teams to define, design, and create integration solutions for complex client needs. 

• Lead requirement gathering sessions with enterprise customers to understand business goals, technical requirements, and integration objectives; craft Statements of Work (SOWs) for large-scale projects. 

• Translate business and technical requirements into detailed solution designs, architecture diagrams, and data flow documentation. 

• Serve as subject matter expert on Seismic’s platform capabilities, APIs, out-of-the-box offerings, and custom integrations. 

• Provide strategic and hands-on technical guidance to clients throughout the evaluation, implementation, and post-deployment phases. 

• Communicate and present solutions effectively to client executives and technical teams, including participation in sales calls to address customer integration questions. 

• Serve as technical lead across multiple concurrent projects, ensuring timely delivery and high-quality outcomes in collaboration with cross-functional teams across different geographies. 

• Identify and mitigate risks in technical workstreams, escalating critical issues as needed. 

• Develop creative, robust, scalable, and reusable strategies to support evolving business needs. 

• Deliver ongoing support and services for existing customers in alignment with SLAs; manage customer escalations while seeking technical resolution. 

• Conduct virtual and on-site training sessions to enable customer success. 

• Mentor and support junior team members, fostering knowledge sharing and skill development. 

• Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests; promote and implement a minimum of one product enhancement per year. 

• Seek out new industry and technology trends and apply this knowledge to solve business problems. 

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Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.  

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

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