C

Chanel

Designs, sells luxury fashion and cosmetics

Beauty Advisor

Retail SalesConfirmed live in the last 24 hours
Full-timeHanoi, VietnamNo salary listedIn-person

About the Job

Requirements

  • Retail industry experience and sales skills are advantageous.
  • A presentable appearance is expected.
  • Understanding of retail store operations is required.
  • Ability to work in a fast-paced environment is required.
  • Technology familiarity is advantageous.
  • Willingness to serve and care for customers, with a basic understanding of customer service, is required.
  • Communication skills and the ability to establish and build customer relationships are required.
  • Empathy and listening skills are required.
  • A willingness to learn and improve continuously is required.
  • Problem-solving ability, especially in complex situations requiring a quick response, is required.
  • Ability to manage personal and team workloads effectively is required.
  • Enthusiasm and motivation for the work are required.
  • Ability to inspire and engage an audience is required.
  • A positive, open-minded attitude and teamwork skills are required.

Responsibilities

  • Represent the brand and share strong knowledge of the brand and product category with customers and colleagues.
  • Continuously develop knowledge of cultural features and beauty trends, and contribute to developing knowledge within the team.
  • Comply with brand image standards and employee presentation standards when interacting with customers.
  • Keep the work area clean, orderly, hygienic, and professional, and follow product-display guidelines.
  • Provide an experience tailored to each customer, meet their needs, and use available tools to build long-term customer relationships.
  • Consult with customers, identify their needs, and make appropriate recommendations.
  • Share beauty expertise with customers to inspire them and enrich their experience using CHANEL products.
  • Proactively support and schedule appointments for customers returning to use store services.
  • Promote teamwork in sales activities and support company events.
  • Communicate openly and warmly, listen to customers, and identify their needs.
  • Share relevant CHANEL communications content with customers.
  • Handle complaints and customer-service requests effectively in accordance with guidelines, including complex situations.
  • Contribute to business growth by achieving sales targets and using products, services, and customer databases to retain customers and encourage repeat business.
  • Seek continuous improvement to achieve higher sales targets.
  • Provide feedback on CHANEL products and stay informed about competitor products and new launches.
  • Understand store operating procedures and report issues to the direct manager.
  • Follow policies and procedures for sales, returns, transfers between stores, inventory adjustments, and inventory control.
  • Conduct inventory counts using inventory-tracking devices and according to the regular inventory schedule.
  • Maintain accurate data in accordance with company policies and operating procedures.
  • Use information technology systems to record sales figures and analyze and report data.
  • Ensure customer information and data are recorded and kept up to date in compliance with company data-collection and data-protection policies.
  • Communicate proactively with store colleagues and company members, treat others respectfully, and recognize and learn from cultural differences.
  • Share experience with colleagues and contribute to developing collective knowledge and skills.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

Recently Posted Jobs

Explore more opportunities at Chanel

See more jobs