Medical Translator and Liaison

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

Goldbelt Glacier is seeking a Medical Translator and Liaison.

We welcome applications from all qualified candidates; however, individuals currently residing in Japan will receive priority consideration.

Responsibilities

Essential Job Functions:

• Translate medical statements and documents for outpatient, inpatient and emergency procedures to take to Japanese clinics and doctors. 
• Translate meetings between 18 MDG TRICARE Operations and Patient Administration (TOPA) staff, Referral Management Office (RMO) staff, executive staff, and off-base Japanese facilities concerning agreements for proper patient acceptance and billing of medical care given to our patients. 
• Translate medical/clinical information written in English and/or Japanese for 18 MDG patients. These translation duties may include translating documents and information received from medical professionals in the Japanese community. Translated documents will be uploaded into the Electronic Health Record in accordance with 18 MDG business practices. 
• Translate Japanese technical medical information with Japanese case manager and/or provider(s)’ oversight into English for various 18 MDG projects and programs. 
• Translate for the executive staff, medical providers, case managers and other 18 MDG personnel, as required and after visiting hospital or transfers of patients’ off-base. 
• Translate emergency diagnostic tests and treatment and any medically related information that requires translation by the MTF. 
• Translate 18 MDG payment procedures to off base facilities and provide necessary paperwork required by off-base facilities. 
• Liaison Tasks/Translation. (For routine/non-emergent off-base medical appointments).
• Function as the primary patient transfer liaison between medical disaster teams and accepting Japanese medical facilities, as needed, during Emergency Management (EM) scenarios and exercises. 
• Serve as the translator between 18 MDG staff and 18 MDG patients that only speak Japanese.
• Be the point of contact in collaboration with the TRICARE Case Managers (CM) for base physicians during patient hospitalization at Japanese facilities. 
• Obtain daily/periodic medical reports and distribute them to the appropriate office(s) and/or personnel within 72 hours. In the event that the CM requires translation services to be expedited due to urgency, they may require additional personnel. Every effort should be made to meet required timelines specified through this PWS and those requested by the CM for urgent requirement.  
• The CM is the point of contact International SOS Near Patient Team (NPT), and case managers and MT shall support CM during patient’s hospitalization(s) at local hospitals or during provider-patient visits by translating patient needs to (NPT), case managers, patient, and attending provider.
• Coordinating patients referred to Japanese medical facilities at least 48 hours prior to the scheduled time, meeting the patients at 18 MDG TRICARE lobby for the first time. Then, escort patients to the host nation hospitals, coordinate services required, provide translation and interpretation services as required, and facilitate quality medical care. For a follow- up escort, meeting off base or at the referred Japanese medical facilities if feasible is permitted. 
  • For scheduled escorts, billing time shall start from the meeting time (at the TRICARE lobby for first time translation support and at the coordinated meeting point for follow-up translation support) and end upon completion of the escort. An original translated medical report of that escort is expected to be generated at the earliest possible time and the time spent to generate the original report will be added to the billing time.
• Translate all required information to facilitate the transfer, in-processing, care and out- processing for all patients requiring medical care at Japanese medical facilities. 
• Provide feedback within 72 hours to provider(s), TRICARE case manager(s), Referral Management Staff, and any other Military Treatment Facility (MTF) personnel as required using DD Form 2161 on any translation activity dealing with the transfer of patients during and after patient care is rendered. This will include translating Japanese provider(s)’ information to and from the patient and Kadena provider(s). 
• Request patients to complete a comment card as a measure to evaluate performance.
• Emergency Response (Transfer and Escort). Personnel shall accompany the MTF medical team during emergencies. 
• Provide On-call services. On-call services performed will be the same duties as the On-site MT.
  • In the event of cancellation of requested on-call MT services when on-call MT reported to the site, one hour (one unit price) shall be paid for recompense. In case standby time before cancellation exceeds one hour, actual standby time shall be compensated.
• Gain access to the International SOS TRICARE Portal in order to familiarize themselves with an assigned patient’s off base referrals, authorization, and other information.
• Upload documents for translation and upload the translations into the Electronic Health Record in accordance with 18 MDG work practices for documents that are not translated. 
• Shall be available twenty-four (24) hours a day, seven (7) days a week to include U.S. Federal and Japanese Legal Holidays. The Government will coordinate all On-call services with this individual(s).
• Complete all training in order to gain access to the 18 MDG’s Electronic Record System and utilize the Electronic Record System to familiarize themselves with patients that they are coordinating translation services.
  
• Gain access to the International SOS TRICARE Portal in order to familiarize themselves with an assigned patient’s off base referrals, authorization, and other information. Contract personnel. Contract personnel will upload documents for translation and upload the translations into the Electronic Health Record in accordance with 18 MDG work practices for documents that are not translated by the Contractor.
• The contractor shall function as the primary patient transfer liaison twenty- four (24) hours a day, seven (7) days a week to include U.S. Federal and Japanese Legal Holidays.

Qualifications

Necessary Skills and Knowledge:

• Fluency in both the source and target languages, including medical terminology, to ensure accurate and effective communication between healthcare providers and patients
• In-depth understanding of medical terminology to accurately interpret and translate medical concepts, diagnoses, and treatments.
• Comprehensive knowledge of health literacy principles to ensure patients understand their medical information and instructions.
• Understanding of HIPAA regulations to maintain patient confidentiality and privacy during translations

Minimum Qualifications:

• Must be proficient in English and Japanese. All employees performing services shall be proficient in understanding (reading, speaking, listening, and writing) English. They shall be capable of effectively communicating with patients and MTF staff. Knowledge of medical terminology is required.
• Required Minimum score or higher of the following English test:
  (a) Test of English for International Communication (TOEIC) score: 740 or higher
  (b) Other English Test if no TOEIC score is available: Equivalent level as the above TOEIC Score such as Eiken Pre-First level, Test of English as a Foreign Language (TOEFL) internet-base test (IBT) 82, TOEFL computer base test (CBT) 217 and TOEFL paper base test (PBT) 554.
• A Japanese Language Proficiency Test of Results and Score of at least N2 or equivalent certificate are required for non-native speaking Japanese speakers. The Government will accept a Japanese STEMP Score with a Benchmark Level of 8 (Advance-Mid) as an equivalent to the Language Proficiency Test certificate of Results and Score of N2. Any other possible equivalent certification of language certificate, not listed above, will be submitted to be approved.
  • Both English and Japanese Proficiency test results are required to the Contracting officer within 5 days of contract award
    and when a new hire is hired.
• Shall have taken Medical Terminology course with a grade “C” or above or worked as a full time Medical Translator for at least one (1) year.
• Must be a US citizen.

Preferred Qualifications:

• A thorough understanding of the military lifestyle and experience working with military family members.
  
• Working knowledge of relevant military, state, federal, and local laws and resources.
  
• Highly developed written, oral, and presentation communication skills
• An active Security Clearance is preferred.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.