Cermati.com

Financial product marketplace and application service

Desk Collection

Finance & BankingConfirmed live in the last 24 hours

Full-timeCentral Jakarta, Central Jakarta City, Jakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least 6 months of work experience as a Desk Collection agent.
Experience in the fintech industry is an advantage.
Ability to think creatively when negotiating payments and repayment methods with customers.
Experience with bucket recovery is an advantage.
Familiarity with collection strategies and team key performance indicators.
Ability to work with a team and independently.
Willingness to be placed in Central Jakarta.

Responsibilities

Contact customers by telephone to collect payments.
Review customer accounts to identify unpaid debts.
Negotiate payment deadlines or payment plans with customers.
Investigate and resolve discrepancies to build mutual trust with debtors and prevent future issues.
Take initiative in developing collection strategies.
Perform work in accordance with company procedures and standard operating procedures.
Meet personal and team key performance indicators.
Prepare activity reports and report periodically to the Team Leader.

Desired Qualifications

Experience in the fintech industry.
Experience with bucket recovery.

Uraian Pekerjaan

Melakukan penagihan kepada nasabah melalui Telepon
Melakukan pengecekan akun nasabah untuk mengidentifikasi hutang yang belum dibayarkan
Melakukan negosiasi tenggat waktu pembayaran atau rencana pembayaran nasabah
Menyelidiki serta menyelesaikan perbedaan yang terjadi dengan maksud untuk menumbuhkan rasa saling percaya antara debitur sehingga tidak menimbulkan masalah di kemudian hari
Memiliki inisiatif untuk melakukan strategi penagihan
Melakukan pekerjaan berdasarkan peraturan perusahaan (SOP)
Mampu untuk mencapai KPI pribadi dan tim
Membuat laporan kegiatan dan melaporkan secara berkala kepada Team Leader

Kualifikasi

Setidaknya memiliki 6 bulan pengalaman kerja sebagai Desk Collection
Berpengalaman di Industri Fintech akan menjadi nilai tambah
Mampu berpikir kreatif dalam menegosiasikan pembayaran dan metode pelunasan kepada nasabah
Memiliki pengalaman pada bucket recovery menjadi nilai tambah
Familiar dengan collection strategi dan KPI team
Mampu bekerja sama dengan team maupun individu
Bersedia ditempatkan di Jakarta Pusat

Informasi Tambahan

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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