Implementation Specialist

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Doxim's Next Implementation Specialist

We’re looking for an Implementation Specialist to configure and implement document processing applications, API integrations, and statement composition solutions that meet our clients’ evolving needs. Reporting to the Manager, Implementation, you’ll collaborate with clients and cross-functional teams to translate business requirements into reliable, scalable solutions and deliver successful projects. You’ll also provide application support and basic end-user training to help clients confidently adopt and use Doxim’s solutions.

Responsibilities

• Data ingestion & transformation: Process and manipulate client data files across varied formats (e.g., XML, Excel, ANSI/ASCII, Postscript/print image), ensuring accuracy and readiness for composition and output.
• Document composition & workflow development: Design, build, and maintain document templates and workflows for print/mail and electronic presentment using enterprise composition platforms (e.g., Quadient Inspire and/or Exstream).
• Scripting, automation, and validation: Develop custom scripts/programs to validate data, automate processing steps, and support operational workflows (Python and/or C#/PowerShell depending on platform needs).
• Testing, troubleshooting, and support: Program, test, troubleshoot, diagnose, and resolve issues related to data processing, workflow logic, and intended data usage across new and existing customer setups.
• Implementation delivery: Collaborate with Project Managers, Customer Service, and other developers to onboard new customers, review existing workflows/templates, and contribute to composition convergence/standardization efforts.
• Deployment & documentation: Support live deployments and production acceptance; follow implementation/testing/deployment guidelines; maintain internal documentation for issues, resolutions, usage, and training.

Skills:

• Strong analytical and problem-solving skills, with attention to accuracy and quality
• Proficiency in HTML/XHTML, XML/XSL, CSS and one of Java, C#, .NET, or batch processing
• Experience working on web applications, XML web services and/or web servers is an asset
• Understanding of relational data modeling and SQL proficiency in MS SQL Server or other DBM
• Ability to manage competing priorities, meet project deadlines, and proactively flag risks or issues
• Clear communication and collaboration skills, including the ability to explain technical concepts to nontechnical users.

Proficient knowledge and experience with:  

• MS Office  
• Quadient
• Exstream
• Responsive HTML Email Development
• XSLT code development
• C#
• Litmus testing
• Adobe Creative Suite Software – Photoshop, Dreamweaver, Acrobat, Illustrator

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 6 years of experience in software implementation, applications configuration, technical support, or document composition
• Print-and-mail / variable data programming experience.
• Database experience (SQL Server, stored procedures/functions; general DB familiarity).
• Working knowledge of Unix command line and/or shell scripting; Windows PowerShell experience.
• Familiarity with system integration concepts and API configurations; omni-channel output design.
• Self-motivated and able to work effectively in a remote environment

Physical Demands:  This role requires prolonged periods of sitting and extensive computer use, including frequent use of a keyboard and mouse.

Travel:  Up to 10%; may include industry conferences and corporate events.

FLSA Status: Exempt

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from an @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.