Payroll Bureau Pension Administrator
About the job
- Experience in payroll and pensions.
- Ability to manage multiple priorities, solve problems, and deliver accurate outcomes.
- Ability to maintain confidentiality and data security in line with legal and company requirements.
- Take ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle.
- Maintain payroll bureau procedures and customer-specific processing documentation.
- Manage day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels.
- Calculate employee and employer pension contributions and make adjustments where required.
- Prepare and submit statutory pension returns accurately and on time.
- Complete pension-related year-end activities and earlier year updates.
- Ensure compliance with all pensions legislation, guidance, and best practice.
- Support the implementation of new customers and changes to existing pension schemes.
- Build strong customer relationships through regular communication and outstanding service delivery.
- Assist with external audits and compliance checks as required.
- Support testing activities for system upgrades and service improvements.
- Provide cover for colleagues during periods of annual leave or absence.
- Support customer contact lines and contribute to ad-hoc customer projects.
- Maintain confidentiality and data security in line with legal and company requirements.
Payroll Bureau Pension Administrator
Civica · London, United Kingdom (Hybrid) · — · Posted 2026-09-14
Workplace: hybrid
Department: Customer - Non-ELT/SLT - Backfill
Description
We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.
Our aspiration is to be a GovTech champion everywhere we operate, supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.
Why you'll love this opportunity as a Payroll Bureau Pensions Administrator at Civica
As a Payroll Bureau Pensions Administrator, you'll play a key role in delivering expert pension administration services to a portfolio of payroll customers. Reporting to the Pensions Manager, you'll take ownership of pension-related activities throughout the payroll cycle, ensuring all statutory, legislative and customer requirements are met accurately and on time.
You'll act as a trusted point of contact for customers, managing pension queries, maintaining compliance, and building strong working relationships. Working within a fast-paced and collaborative environment, you'll be responsible for ensuring monthly and annual pension processes are completed to the highest standards while providing exceptional customer service.
This role is ideal for someone with payroll and pensions experience who enjoys managing multiple priorities, solving problems, and delivering accurate outcomes. You'll have the opportunity to deepen your expertise while contributing to Civica's reputation for outstanding payroll and pension services.
Key Responsibilities
• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with all pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements
Requirements
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We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people.
Our aspiration is to be a GovTech champion everywhere we operate, supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes.
Why you'll love this opportunity as a Payroll Bureau Pensions Administrator at Civica
As a Payroll Bureau Pensions Administrator, you'll play a key role in delivering expert pension administration services to a portfolio of payroll customers. Reporting to the Pensions Manager, you'll take ownership of pension-related activities throughout the payroll cycle, ensuring all statutory, legislative and customer requirements are met accurately and on time.
You'll act as a trusted point of contact for customers, managing pension queries, maintaining compliance, and building strong working relationships. Working within a fast-paced and collaborative environment, you'll be responsible for ensuring monthly and annual pension processes are completed to the highest standards while providing exceptional customer service.
This role is ideal for someone with payroll and pensions experience who enjoys managing multiple priorities, solving problems, and delivering accurate outcomes. You'll have the opportunity to deepen your expertise while contributing to Civica's reputation for outstanding payroll and pension services.
Key Responsibilities
• Taking ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle
• Maintaining payroll bureau procedures and customer-specific processing documentation
• Managing day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels
• Calculating employee and employer pension contributions and making adjustments where required
• Preparing and submitting statutory pension returns accurately and on time
• Completing pension-related year-end activities and earlier year updates
• Ensuring compliance with all pensions legislation, guidance, and best practice
• Supporting the implementation of new customers and changes to existing pension schemes
• Building strong customer relationships through regular communication and outstanding service delivery
• Assisting with external audits and compliance checks as required
• Supporting testing activities for system upgrades and service improvements
• Providing cover for colleagues during periods of annual leave or absence
• Supporting customer contact lines and contributing to ad-hoc customer projects
• Maintaining confidentiality and data security in line with legal and company requirements
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays, plus the option to buy up to 10 extra days
✔ Days of Difference, up to 3 extra days off for volunteering
Financial Well-being & Security
✔ Pension Contributions, with a 5% employer match to support your future
✔ Income Protection, providing up to 75% salary cover for long-term illness
✔ Life Assurance, offering a tax-free lump sum worth 4x salary
✔ Critical Illness Cover, including £25,000 protection with the option to include dependants
Health & Perks
✔ Private Medical Insurance for fast access to healthcare
✔ Health Cash Plan to claim back the cost of therapies and treatments
✔ Dental Insurance covering routine and emergency dental care
✔ Electric Vehicle (EV) Scheme with access to a wide range of electric and hybrid vehicles
✔ Affinity Groups and employee-led communities
✔ Bounty Bonus through our employee referral programme
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Apply
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About the company
Civica provides integrated finance and HR software for the public sector, delivered as cloud-based SaaS. Its platforms let governments manage budgeting, payroll, procurement, HR data, and reporting across multiple bodies. By operating in the public sector globally, it helps 5,000+ public bodies and 100M+ citizens while reducing on-site servers and paper use. Its goal is to help governments run more efficient, transparent, and citizen-centered services through digital transformation and cloud adoption.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1984
Get referred to Civica
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Simplify's Take
What believers are saying
- July 2026 Malaysia reseller NAFA opens Southeast Asian public-sector distribution for Spydus.
- March 2026 Dox-i-scribe and April 2026 greehill partnerships extend AI workflow products.
- April 2026 leadership hires, including Debbi Roberts, signal product rebuild under Lee Perkins.
What critics are saying
- Civica depends on slow, political procurement cycles; budget freezes delay renewals and expansions.
- The 2026 partnership spree creates integration debt; failed implementations damage references and churn.
- A sustained public-sector cyberattack or catastrophic outage would trigger multi-year contract losses.
What makes Civica unique
- Civica sells deeply embedded public-sector workflows across government, health, education, and libraries.
- Its portfolio spans Spydus, ArborSafe, Civica Dox, and People Hub, increasing switching costs.
- The OLM acquisition added cloud-native social care, widening Civica’s local-authority moat.
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Benefits
- Paid Vacation
- Paid Holidays
- 401(k) Company Match
- Disability Insurance
- Life Insurance
- Health Insurance
- Dental Insurance
- Affinity Groups
- Employee Referral Bonus
- Hybrid Work Options
- Remote Work Options
- Flexible Work Hours
Company News
DAISY expands across NSW councils after 16,500 planning queries. NSW local councils in the Hunter region are expanding use of an AI-based planning assistant to help residents and small developers navigate development application requirements, as the state looks to speed up approvals and increase housing supply. City of Newcastle and Muswellbrook Shire Council are the latest councils to adopt DAISY (Development Application Intelligence System), an AI-powered planning assistant developed by Enterprise AI with transformation support from ADAPTOVATE. The companies say DAISY has recorded more than 16,500 conversations across NSW council deployments over nine months. According to Enterprise AI reporting, DAISY logged 16,533 conversations between January and September 2026 across live council deployments, with around one-third of enquiries occurring outside traditional council counter hours. Enterprise AI modelling estimates those conversations equate to 4,133 hours of staff time returned, based on a 15-minute average handling time for comparable phone or counter enquiries. The rollout comes amid broader NSW Government efforts to apply technology to planning processes. The release notes the NSW Government launched an initiative in September 2025 to introduce AI into the assessment of state significant development applications, and says DAISY was live in NSW under the Government's Early Adopters Program at that time. The announcement also points to housing supply pressures. Citing the Urban Development Institute of Australia NSW (UDIA NSW), it says NSW delivered 91,300 new homes in the first two years of the National Housing Accord, 59,500 short of the target, and that UDIA NSW forecasts the state could fall 150,000 homes short of its five-year target based on current trends. DAISY is positioned as a tool to reduce friction in the development pipeline by providing guidance on which planning rules apply to a property, identifying required documentation and helping applicants check materials before lodgement. Dungog Shire Council is listed as the next Hunter council scheduled to go live with DAISY. Douglas Ross, CEO at Enterprise AI, said the housing debate needed to look beyond formal policy settings to day-to-day barriers in the application process. "Planning reform is an important part of addressing Australia's housing challenge, but policy alone cannot solve every problem in the development pipeline. The experience of navigating the system matters, too," Ross said. "For a homeowner planning an extension or a small builder preparing a development application, understanding the rules and getting the paperwork right can be a significant hurdle. For councils, every incomplete application or avoidable enquiry adds to the workload of teams already managing complex assessments. "AI creates an opportunity to improve that experience at both ends, helping people understand what they need to submit, while giving council teams more capacity to focus on the work that requires their professional expertise. These are practical changes, but at scale, making the process work better matters." Beyond resident-facing guidance, the companies say councils are exploring AI support for planning teams during assessment. Muswellbrook Shire Council is investigating a next stage of DAISY intended to support planners as part of the assessment workflow. The release also references a partnership announced in May 2026 between Enterprise AI and local government software provider Civica to integrate DAISY into Civica Altitude. The integration combines DAISY Assist, aimed at guiding applicants through requirements, with DAISY Assess, which the companies say supports planners with compliance checks, interpretation of planning controls and report drafting. The companies claim early adopters of DAISY have recorded a 20% reduction in assessment timeframes and a 49% increase in service capacity. "Providing residents with better guidance is one part of the opportunity. The next is looking at how AI can support the work that happens behind the scenes, from checking applications against planning controls to helping planners prepare assessment reports." He continues, "The aim is not to automate planning decisions, but to give council teams practical tools that can help them work through information more efficiently, so their expertise can remain focused on the judgement and decisions that matter most."
Avison Young expands London team. Global commercial property consultancy Avison Young has strengthened its rating and technology team in London with the appointment of Oliver Hartley and Danny Hitchcock as directors. Oliver joins from Hanway Commercial, where he spent almost a decade, progressing from graduate surveyor to director. He specialises in business rates appeals and mitigation, advising landlords and occupiers on opportunities to reduce their rates liabilities. In his new role, Oliver will focus on expanding Avison Young's rating and technology presence across the South East, working alongside the firm's national team of specialists. Oliver said: "The industrial and distribution market across the South East continues to evolve, and occupiers and landlords need practical, commercially focused advice to help them manage cost pressures and navigate a changing and complex rates environment. "Avison Young's combination of deep rating expertise, national reach and a strong reputation for client service made this opportunity really stand out to me. "I'm looking forward to working alongside our specialists across the UK to combine local market knowledge with national insight and offer clients an even stronger service." Danny joins from software development company Civica, where he spent two years as a product specialist. He will support the continued development of Avison Young's technology platform, exploring how artificial intelligence and emerging technologies can improve efficiency and enhance services for clients. Danny added: "Across the real estate sector, technology is already enhancing how we work and informing the services we provide to clients, who increasingly expect faster access to clear, actionable information. "This creates a significant opportunity to rethink how technology supports both their experience and our day-to-day delivery. "I'm excited to help shape the next stage of Avison Young's rating and technology platform, using AI and other emerging technologies in a practical and responsible way to deliver value to our growing client base across the UK." Their appointments form part of Avison Young's wider growth strategy for its rating and technology division, with a focus on investing in specialist expertise and digital innovation to support clients across the UK. David Jones, principal and managing director, business rates at Avison Young, added: "We are very pleased to welcome Oliver and Danny to the rating and technology team. "Both bring significant expertise in areas that are central to our growth ambitions. "Oliver will strengthen our position in the industrial and distribution market, while Danny's appointment reinforces our commitment to innovation and maintaining our market-leading edge. "These appointments reflect our continued investment in responding to clients' evolving requirements and cementing our position as a leader in the business rates sector. "Together with the wider team, I look forward to working with them both as we continue to grow our business and enhance our client offer." Want your business, product or service to be seen regionally and nationally? Bdaily helps you get your story in front of the right audience, every day. Find out how Bdaily can help Join more than 55,000 subscribers by signing up to our daily bulletin each morning here. Explore these topics. Enjoy the read? Get Bdaily delivered. * Occasional offers & updates from selected Bdaily partners
Civica partners with HIMvisible to support men's mental health. Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, has announced a new partnership with HIMvisible, a community-led men's mental health charity based in St Helens, supporting its relaunch and helping more men access peer support when they need it most. Through a combination of funding, employee volunteering and professional expertise, Civica will support HIMvisible as it resumes weekly support sessions and expands its reach across St Helens and neighbouring communities. The partnership reflects Civica's commitment to supporting the communities where its people live and work. Founded more than five years ago, HIMvisible provides a safe space where men can talk openly, connect with others and access support without judgement. Following a pause in activity, the charity is relaunching with a renewed mission: to ensure more men know they are not alone and that help is available. To mark the relaunch, HIMvisible and Civica are inviting local residents, organisations and community groups to take part in an awareness walk on Saturday 10 October, coinciding with World Mental Health Day and starting at 10.30am. The ten-mile route will begin at the Totally Wicked Stadium in St Helens and finish at the Brick Community Stadium in Wigan, bringing people together across borough boundaries to raise awareness of men's mental health. Jessica Collingwood-Terry, Chief People Officer at Civica, said: "At Civica, we believe strong communities are built when people feel supported and connected. HIMvisible is doing important work to create safe spaces where men can speak openly about their mental health and access help. We're proud to support their relaunch and encourage colleagues and local communities to get involved and make a difference." Steve Thornton, Founder of HIMvisible, said: "Too many men feel they have to face difficult times on their own. HIMvisible exists to show that it's OK to talk and that support is available. Civica's backing will help us reach more people, reopen our weekly sessions and continue building a community where no one feels they have to struggle alone. We hope the walk encourages conversations that could change, or even save, lives." Those interested in taking part in the walk can register their interest by contacting the HIMvisible team.
Civica and SheCanCode partner to support more women in technology. 18th August 2026 Creating opportunities for women to connect and grow in technology. Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, has partnered with SheCanCode, a fast-growing global community dedicated to closing the gender gap in technology. SheCanCode, which was founded in 2016, has welcomed global GovTech champion Civica, to support its vibrant space where members connect, share knowledge and access the latest insights, guidance and events shaping the future of women in tech. With more than 300,000 users worldwide and an active network of more than 4,000 women in tech, SheCanCode offers mentorship programmes, university partnerships and support for non-profit initiatives that help women build rewarding and sustainable careers in technology. The partnership will support greater inclusion across the tech sector by helping more women explore, develop and progress careers in technology through access to mentoring, learning, networking and professional development opportunities. Civica is a global business providing cloud-based software and services that help more than 6,000 organisations across central and local government, health and care and education improve outcomes for the communities they serve. Its solutions support the delivery of critical services for more than 100 million citizens worldwide. Kayleigh Bateman, Managing Director, Community & Partnerships, at SheCanCode, said: "We're delighted to welcome Civica as a Corporate Ambassador. Their commitment to empowering women in technology aligns perfectly with SheCanCode's mission to close the gender gap in the tech industry. Together, we're creating opportunities, breaking down barriers and inspiring the next generation of women in tech. We're excited for the work we plan to create together." By supporting greater representation in technology, the partnership aligns to the recent government initiative, Women in Tech Taskforce, which champions diversity in the UK tech sector, to help boost economic growth. It was launched after research found 29% of UK tech employees, and only 21% of senior tech role holders, are women or non-binary. Lee Perkins, CEO at Civica, said: "The technology we build has a direct impact on the lives of millions of people, so it's essential that the teams creating it reflect the diverse communities we serve. Partnering with SheCanCode is an important step in helping more women access opportunities in technology, develop their skills and build rewarding careers." About Civica. Civica is a global GovTech champion that delivers cloud-based software and solutions, powering critical public services for over 100 million citizens worldwide. Trusted by more than 6,000 customers across central and local government, health and care and education, Civica help the public sector build financial resilience, strengthen community commitment and improve citizen welfare. With operations in seven countries across North America, Europe and APAC and 25 years of experience, Civica combine global scale with deep sector expertise to support those who serve citizens every day. Find out more: www.civica.com
Civica expands digital library capabilities in Malaysia through NAFA Technology partnership. 7th July 2026 NAFA Technology appointed as Civica's official reseller, helping libraries, education institutions and public sector organisations modernise services with the Spydus platform. Civica, a global GovTech champion supporting the needs of citizens and those that serve them every day, has appointed NAFA Technology Sdn Bhd as its official reseller in Malaysia. The partnership is focused on expanding access to Civica's Spydus library management platform and supporting digital transformation across libraries, education institutions and the wider public sector. Through this collaboration, NAFA Technology will deliver Spydus, Civica's cloud-hosted and fully integrated library system, to organisations across Malaysia. Trusted by more than 2,000 library institutions, covering over 8,000 facilities and serving more than 31 million users worldwide, Spydus supports public, academic and school libraries with a single platform that brings together core ILMS functionality, discovery, event management, digital collections and analytics. By replacing fragmented systems with a unified architecture, Spydus enables libraries to improve staff productivity, reduce total cost of ownership and provide more connected, user focused services. NAFA Technology will provide local sales, implementation, training and ongoing support, ensuring solutions are aligned with Malaysian requirements while drawing on Civica's global expertise. Shamsuddin Nubi, Chief Technology Officer, NAFA Technology Civica is proud to partner with Civica as their official reseller in Malaysia. This appointment reflects its strong technical capabilities and long-standing experience in library systems and public-sector digital transformation. Together with Civica, Civica aim to modernise library services in Malaysia through scalable, cloud-ready and user-centric digital platforms. Stanimira Koleva, Market Leader in Singapore, Civica is pleased to work with NAFA Technology to support organisations across Malaysia. Their strong local presence and deep understanding of the public sector and education landscape make them a trusted partner to deliver Spydus. This partnership strengthens its ability to support libraries with modern, integrated technology that improves service delivery for communities. The appointment marks a step forward in Civica's growth in Southeast Asia, with a focus on helping Malaysian institutions modernise library services, improve access to information and better serve their communities.