Forward Deployed Engineer
ModSquad
Forward Deployed Engineer
ModSquad
Remote CX, moderation, and trust services
The demo worked. Now the real work starts. That's where you live.
ModSquad's Solutions Engineering team works at the leading edge of what AI and CX technology can do for the world's best companies. Forward Deployed Engineers are how we take the hardest problems — the ones where the playbook doesn't exist yet — and turn them into production-grade reality for clients who need to see AI actually working, not just demonstrated.
Forward Deployed Engineers operate where the standard implementation playbook breaks — and they don't just fix it, they write the next one. You embed directly with clients to take complex AI systems from struggling pilot to production-grade capability. Your engagements involve custom agentic architectures, legacy systems that weren't designed for this, change-resistant organizations, and real stakes.
This is part engineering, part consulting, part product management. You live in the gap between "this should be possible" and "this is running in production." Most people find that gap uncomfortable. You find it interesting.
Embed with a small portfolio of high-complexity client accounts — designing, building, and deploying AI systems that work in their real environment, not a demo.
Run deep discovery: map actual workflows, identify real friction, and understand the organizational and technical landscape before a single line of configuration is written.
Build production-grade agentic systems — multi-step AI workflows, tool-calling architectures, evaluation frameworks, and the human-in-the-loop structures that keep them governed.
Navigate real complexity: legacy systems, undocumented infrastructure, compliance requirements, and change management challenges — the things that stall lesser engagements.
Build deployment playbooks from your engagements — documenting what good looks like so every subsequent deployment starts from a higher floor.
Partner with the broader Solutions Engineering team to bring field intelligence back to architectural standards and tooling choices.
Travel to client sites as the work requires — this role may involve meaningful in-person time with clients.
5–7+ years in technical implementation, solutions engineering, or consulting — with significant experience in complex, high-stakes client environments.
Proven experience building and deploying agentic AI systems in production — not pilots or proofs of concept, but things that ran, were used, and were maintained.
Deep fluency with AI deployment patterns — prompt engineering, agent orchestration, evaluation frameworks, observability, and guardrails.
Strong integration and API skills — you've worked in messy, undocumented environments and made things work anyway.
The consulting instinct to find the real problem before solving the stated one — and the credibility to tell a senior client when they're solving the wrong problem.
Outstanding communication skills — you can run a working session with front-line staff in the morning and present deployment architecture to a CTO in the afternoon.
Experience shipping something inside a large organization and staying to see it operate — you understand the last mile of deployment, not just the build.
Comfort with ambiguity — you make sound calls without a complete picture and document what you learn when you get one.
High EQ, personal accountability, and a sense of humor. You thrive in ambiguous, high-stakes, fast-moving environments.
This role isn't for everyone — and that's the point. If you're the person who gets called in when the standard approach isn't enough, we'd like to talk.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
ModSquad provides customer experience services, including customer support, content moderation, trust and safety, community management, and social media services for top brands. Its product is a global, remote workforce managed through a security platform called Cubeless, which protects its distributed Mods who handle tasks across multiple channels. Unlike traditional outsourcing that relies on call centers, ModSquad uses a fully remote, cubicle-free model with experienced and empathetic moderators (“Mods”) to manage brands’ online communities and interactions. The company differentiates itself through its distributed, remote model, patent-pending Cubeless security platform, and a focus on empathetic human moderation rather than generic agents. Its goal is to help brands scale and improve customer experience and safety online by providing reliable, secure, and human-centric CX services.
Explore more opportunities at ModSquad