Beltone

Hearing aid centers with audiology services

Patient Care Coordinator

Clinical Support & Patient AdministrationPosted on Nov 2

Full-time

About the Job

Requirements

A minimum of 10 years of medical office management experience is required.
A high school diploma or equivalent GED is required.
Strong computer skills are required.
Experience with word processing and database software is required.
Front desk medical experience is required.
Strong interpersonal skills are needed to work effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills are required.
A basic understanding of accounting procedures and good math aptitude are required.
A strong customer service orientation is required.
Excellent organizational skills are required.
Ability to manage multiple tasks within strict deadlines is required.
Ability to input and track sales revenues and balance accounts daily and monthly is required.
Attention to detail is required.
Ability to handle a busy office with interruptions, calls, and walk-ins, and direct office flow efficiently is required.
Ability to resume focused tasks after interruptions is required.
Ability to lift boxes up to 20 pounds is required.

Responsibilities

Greet and screen patients to determine how the clinic can best support them.
Answer questions about services and promotions.
Identify potential leads and keep patient flow running smoothly.
Manage scheduling, daily office tasks, and financial and administrative duties.
Handle insurance verification, inventory, and patient records.
Partner with clinic and home office teams to support operations.
Assist with marketing efforts, events, outreach, and patient retention activities.
Provide the first contact for patients who call or visit to schedule appointments or inquire about services.
Screen calls, identify better-hearing candidates, and provide information to secure appointments.
Schedule and confirm appointments and conduct outbound patient-retention calls.
Coordinate the provider’s schedule and ensure smooth and efficient patient flow in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day close, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home office requests promptly.
Verify patient information and billing and insurance data; collect and process documentation; and maintain patient charts and records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and benefit verification.
Perform administrative tasks including typing, filing, managing office-supply inventory, and handling mail.
Verify the status of and check in hearing aids and repairs, and track and maintain product inventory.
Work with the hearing care provider on grassroots marketing, including compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.

Desired Qualifications

Front-desk experience in the hearing industry is a plus.

Step into a meaningful medical office role where every interaction matters!!

Lead the Front Office Flow for Two Thriving Hearing Care Practices in Franklin Square and East Meadow, NY!

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment where everyone is truly supportive of one another and engaged while focusing on the overall hearing health of patients, then apply now!

What You’ll Do

Greet and screen patients to determine how we can best support them
Answer questions about services and promotions
Spot potential leads and keep patient flow running smoothly
Manage scheduling, daily office tasks, and financial and administrative duties
Handle insurance verification, inventory, and patient records
Partner with clinic and home office teams to support operations
Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

Eager learners whose career is centered around working in a medical practice
Strong multi-taskers with solid problem-solving skills
Punctual, reliable professionals
Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type: Full Time, 40 hours a week, Monday - Friday, No Weekends

Location: Franklin Square 3 days a week and East Meadow 1 day a week. Must be able to travel to both locations

Compensation:

$20.00 - $22.00 an hour. Pay is commensurate with experience and qualifications.
Monthly Bonus Opportunities.

Essential Duties and Responsibilities:

Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Schedule and confirm appointments and conduct outbound retention calls to patients.
Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

A minimum of 10 years of medical office management experience
Experience with front desk in the hearing industry is a plus
High school diploma or equivalent (GED)

Required Skills:

Strong computer skills
Experience with word processing and database software.
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills.
Ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail oriented.
Front desk medical experience required.

Physical Demands:

Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
Must be able to pick up after an interruption to complete tasks that require focus.
Must be able to lift boxes up to 20 pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

401(k) with matching
Health, dental, and vision insurance
Life insurance -employer paid
Option to purchase additional life insurance - AD&D
Critical Illness
Hospital Indemnity
STD & LTD
Paid time off
Employee discounts

Beltone hires those who are passionate about the hearing care industry and dedicated to making a difference. Join the Beltone Team today and see the unlimited possibilities for your career.

We are an Equal Opportunity Employer.

#LI-Beltone

About the Company

Beltone

Hearing aid centers with audiology services

Beltone New England runs a network of hearing aid centers across Rhode Island, Massachusetts, Connecticut, New Hampshire, and Maine. It provides audiology services and retails a range of hearing devices, including behind-the-ear and completely-in-canal models. The company reaches customers directly through its physical locations and offers complimentary hearing tests to identify hearing loss and introduce clients to products and support. As a regional arm of the national Beltone brand, it benefits from established brand recognition while focusing on the New England market. Revenue mainly comes from selling hearing aids, with additional income from ongoing audiology services and support. The goal is to expand access to hearing care in New England by combining sales with professional audiology services and ongoing customer support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Glenview, KY
Founded: 1940

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