Concentrix

Global BPO offering customer engagement services

Associate Manager - B2B Sales

Account ManagementConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Responsibilities

Oversee the team or teams supporting accounts to drive revenue generation and business growth.
Lead sales teams and drive team performance through customer success motions, including onboarding, adoption, health checks, and voice of the customer, and/or revenue retention motions, including product or service contract renewals, extensions, upselling, and expansion.
Manage, build, and develop strategic client relationships through balanced engagement with the Sales Director and external-facing clients.
Lead the team to achieve business and assigned performance targets weekly, monthly, and quarterly while ensuring high customer satisfaction.
Provide accurate ongoing sales forecasts and ensure customer relationship management records are accurate and up to date.
Remove roadblocks and help the team resolve challenges to support sales opportunities.
Monitor and drive team call time and productivity, and conduct weekly performance reviews and coaching sessions with all team members.
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for clients or specific territories.
Stay current on developments in client services and the market, and ensure the team is informed of the latest trends and market developments.
Serve as a point of escalation for clients and respond promptly to issues.
Maintain balanced communication with the Sales Director and external-facing clients to foster and develop strategic client relationships.
Work with client contacts on reporting and forecasting.
Ensure the team understands and achieves operating plan, sales, and client performance targets.
Coordinate team incentives and Sales Performance Incentive Funds.
Partner with other partners to build business relationships and meet customer expectations.

Job Title:

Associate Manager, B2B Sales

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with client contact on reporting and forecasting
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met

Location:

IND Gurugram - 5th Floor Block A DLF Building 6

Language Requirements:

English (Required)

Time Type:

Full time

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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