Service Advisor

Job Description

<p>Do you want to help build a world of amazing abundance?</p><p><br></p>At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing <br>their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission <br>to accelerate the world’s transition to sustainable energy.<p><br>As a Service Advisor, you will support customers from the moment they walk through our door or <br>schedule a service visit to returning their vehicle, managing communication across physical and digital <br>platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an <br>equally innovative service experience.</p><p><br>To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a <br>passion for the brand and the ability to create exceptional customer experiences. <br> </p>

Job Responsibilities

Confidently communicate with customers as a Tesla ambassador through digital channels, and faceto-face to provide: Scheduling/status updates, waiter updates, and payment requirements

Educate customers on Product, Tesla App, and answer any questions using customer friendly
language

Maintain a tidy, representable customer facing area (customer lounge, service entrance), and
organize the parking lot

Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning

Facilitate test drives in service, being an ambassador for new products and support in generating
additional sales

Manage arrival of unscheduled appointments and any surprises on site – ensuring smooth
operations of the workshop

Maintain a good understanding of Tesla’s products and service operations to perform basic, visual
diagnostics and accurately record repair orders into systems

Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced
efficiently and seamlessly

Perform additional responsibilities as assigned to meet business needs

Job Requirements

Relevant experience in a customer facing role delivering excellent service, preferably from a
technical or automotive environment

Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining
attention to detail

Excellent communication skills and ability to establish and maintain strong working relationships
with both internal stakeholders and customers

Ability to excel in a team-based environment and achieve common goals

Excellent problem-solving skills, and strong ability to take initiative and be proactive

Digitally savvy – ability to adopt and adapt quickly to new technology and systems

Good knowledge of MS Office

Able to communicate, read, and write effectively in the English language, and Norwegian based on local market requirements

Must have and continue to maintain a valid driving license and safe driving record 