Texas Instruments

Makes analog and embedded chips in its own plants

Customer Support Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

A high school diploma or GED and two years of work experience in a call center or customer support environment, or an Associate degree in business administration or a related field.
Proficiency in written and verbal Japanese or Korean.

Responsibilities

Resolve customer challenges and help customers achieve successful outcomes.
Collaborate with cross-functional teams to address complex issues.
Contribute to improvements in operational processes and customer experience.
Use internal systems to respond to customer inquiries and document customer interactions.
Use data to address customer problems and maintain operational success metrics.
Proactively resolve data discrepancies between the company and its customers.
Build external and internal relationships.

Desired Qualifications

Experience communicating complex ideas simply.
Attention to detail.
Problem-solving ability.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to work independently and as part of a team.
Previous customer service experience.
Experience using Microsoft Excel, including filters, formulas, and pivot tables, to organize, aggregate, and analyze data.
Familiarity with email, ticketing systems, and customer relationship management (CRM) platforms.

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact:

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories

• Collaborate with cross-functional teams to tackle complex issues

• Contribute to improving our operational processes and customer experience

• Use internal systems to respond to customer inquiries and document customer interactions

• Leverage data to address customer problems and maintain operational success metrics

• Proactively resolve data discrepancies between TI and customers

• Gain valuable experience in building both external and internal relationships

• Be a part of a supportive team environment that values your input and ideas

Minimum requirements:

• High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field

• Proficiency in Japanese or Korean written and verbal, communication

Preferred qualifications:

• You're a natural communicator who can explain complex ideas simply

• You have an eagle eye for details and take pride in your work

• Your passion for helping others shines through in every interaction

• You're a creative problem-solver who thinks on your feet

• You thrive in a fast-paced environment and can juggle multiple priorities

• You're comfortable working independently, but also love being part of a team

• Previous customer service experience is a plus

• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data

• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

About the Company

Texas Instruments

Makes analog and embedded chips in its own plants

Texas Instruments designs and makes analog and embedded processing chips, the basic parts inside cars, factory equipment, data centers, and consumer electronics, and it sells one of the broadest chip catalogs in the industry. In 1958, its engineer Jack Kilby built the first integrated circuit, the building block of modern electronics, and later won a Nobel Prize for it. Its analog chips regulate power and convert signals such as sound and heat into data, while its microcontrollers act as small built-in computers, and TI earns money selling both to device makers. It also makes the graphing calculators many students use in math class. Texas Instruments was founded in 1930 and is based in Dallas, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Dallas, TX
Founded: 1930

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