Customer Experience Consultant

Job Title

Customer Experience Consultant

Job Description Summary

• Genuine career progression – we hire from within!
• Hybrid, flexible working options in a permanent, full time role
• Entry level roles – we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You’ll play a key role in providing exceptional customer support, and enhancing the overall client experience.

Job Description

Important: To be eligible for this role, applicants must be Australian citizens.

What you’ll be doing;

• Be the first point of contact for incoming calls and emails from our clients  (average of 60-70 interactions (blend of calls & emails) daily calls per day, approx 30-40 emails per day)
• Accurately log client requests into our systems
• Resolve queries efficiently and professionally
• Meet client KPI’s and contribute to team targets
• Deliver outstanding customer satisfaction
• Support and improve internal processes and procedures

What we’re looking for;

• A natural "people person" who enjoys helping others
• A confident communicator with a passion for customer service
• Excellent phone manner and a knack for sending concise emails
• Strong multi-tasker, juggling different tasks without compromising quality
• High attention to detail and accuracy, a natural problem solver!
• Positive attitude, integrity, and honesty
• Organised, self-disciplined, and a team player
• Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we’ll provide full training so you can develop your career!
• Proficient in computer literacy and keyboard skills

What’s in it for you?

• Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
• Comprehensive training to set you up for success
• A great opportunity to shift careers or explore a new path
• A supportive, collaborative team invested in your growth
• A diverse organization that values different perspectives
• Clear opportunities for growth and career advancement

Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”