Patient Care Coordinator 1

The Patient Representative for the Tulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma/Equivalent 

• Two (2) years’ customer service experience

PREFERRED QUALIFICATIONS:

• Some knowledge of medical terminology. 

• Prior experience in a clinic/healthcare setting.

• Prior experience with electronic medical records.

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR::

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:

• General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.

• Knowledge of Microsoft Word and Excel.

• Strong customer service/patient relation skills.

• Strong communication skills - ability to enhance operations, productivity, and efficiency.

• Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently. 

• Ability to present oneself and one’s ideas with clarity, confidence, and poise.

• Ability to maintain confidentiality in all work performed.

• Ability to interact professionally with individuals.