S

Solidroad

AI-powered QA and coaching for support

Operations Specialist

Administrative SupportConfirmed live in the last 24 hours
Full-timeDublin, IrelandNo salary listed

About the Job

Requirements

  • Have 2+ years of experience in operations, office management, or a similar role, ideally in a fast-growing company.
  • Be based in Dublin and able to work hands-on in the office.
  • Stay organized and detail-oriented, and manage tasks without letting details fall through the cracks.
  • Take initiative and identify potential problems proactively.
  • Work effectively in a fast-paced environment where priorities can change quickly.
  • Take ownership of office management, event organization, and support for the wider team.
  • Find practical solutions when processes or guidance are not already established.

Responsibilities

  • Handle day-to-day office errands and operational tasks as they arise.
  • Help coordinate team socials and office events.
  • Order and restock office supplies, snacks, drinks, and equipment, and keep the office stocked and tidy.
  • Book and schedule meetings, meeting rooms, travel, deliveries, and appointments.
  • Manage incoming and outgoing post and deliveries.
  • Serve as the day-to-day point of contact for office suppliers, vendors, and building or facilities matters, including maintenance, cleaning, and repairs.
  • Greet and host visitors, candidates, and guests.
  • Support ad hoc administrative and operations tasks across the office.

About the Company

Solidroad

AI-powered QA and coaching for support

Solidroad builds an AI-native quality assurance and training platform for customer support teams. It continuously analyzes every customer interaction across both human and AI agents to detect risk and skill gaps, and it triggers personalized coaching in real time to improve CS quality without adding headcount. The platform serves customers such as Ryanair, ŌURA, ActiveCampaign and Crypto.com, and is headquartered in San Francisco with a Dublin presence. Founded by CEO Mark Hughes and CTO Patrick Finlay, Solidroad closed a $25 million Series A in April 2026 led by Hedosophia with participation from First Round Capital, Y Combinator and Sony Innovation Fund, following a seed round in June 2025. The company’s goal is to help support teams scale quality and performance through automated evaluation and coaching, rather than relying on proportional hiring.

Company size
11-50
Company stage
Series A
Total funding
$32.8M
Headquarters
Dublin, Ireland
Founded
2023

Recently Posted Jobs

Explore more opportunities at Solidroad

See more jobs