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Unwrap

Unwrap

Analyzes feedback into actionable product insights

Mid-Market Account Executive

Full-TimePosted on 9/17/2026
$180k - $220k/yr

+ Equity

Mid
Santa Barbara, CA, USA
In Person

About the job

Requirements
  • Experience selling business-to-business software as a service.
  • Experience with full-cycle mid-market sales.
  • A consistent record of exceeding sales quotas through self-sourced deals.
  • Ability to work effectively on a sales team with limited existing processes and materials, and to create processes and materials when needed.
  • Experience working in, or comfort with, a fast-paced startup environment.
  • Passion for customer experience and helping brands better listen to their customers.
Responsibilities
  • Hunt and discover leads independently through creative methods to reach the right buyer at the right time.
  • Build trust with prospects to support large, complex deals with sales cycles of 6–9 months.
  • Pursue deals ranging from $50,000 to six figures, including deals exceeding $1 million per year.
Desired Qualifications
  • Significant equity opportunity.
  • Ability to close seven-figure deals.
  • Opportunity to learn about and influence functions across the business, including finance, people, fundraising, and product.

About the company

Unwrap.ai is a platform for customer feedback management that helps product teams understand what customers want. It analyzes feedback and turns it into actionable insights, so teams can improve products and services faster. The product works by taking customer input, processing it to identify needs and trends, and presenting clear recommendations, reducing the time spent on feedback from about 15–20 hours per month to 1–2 hours. Unlike some competitors, Unwrap.ai emphasizes delivering concrete, actionable insights and time savings for B2B teams through a subscription model. The company’s goal is to help product teams build better products, increase customer satisfaction, and make data-driven product decisions.

Company Size

51-200

Company Stage

Series A

Total Funding

$15M

Headquarters

Santa Barbara, California

Founded

2021

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Simplify's Take

What believers are saying

  • Unwrap's January 22, 2025 Series A raised $12 million for expansion.
  • August 2026 Surveys and August 5 pricing page broaden revenue beyond passive analytics.
  • Customers including GitHub, Microsoft, JetBlue, and Perplexity validate enterprise demand.

What critics are saying

  • Qualtrics, Dovetail, and Chattermill bundle broader suites, squeezing Unwrap's standalone category.
  • Dovetail's July 2026 AI Agents and write-back features attack Unwrap's workflow advantage.
  • If support and CRM suites ship native feedback intelligence, Unwrap becomes a replaceable middle layer.

What makes Unwrap unique

  • Unwrap unifies surveys, tickets, calls, reviews, and Slack into one feedback layer.
  • Unwrap MCP, launched May 19, 2026, brings feedback queries into Claude, ChatGPT, and Cursor.
  • Unwrap prices by feedback volume, not seats, aligning spend with usage growth.

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Benefits

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-5%

2 year growth

-3%
Business Wire
Jan 31st, 2025
AI-powered Analytics Platform, Unwrap, Secures Series A to Redefine Customer Intelligence 

Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. T

Unwrap AI
May 25th, 2023
5 Reasons Unwrap Users Love Our Weekly Digests

Knowing that this is a reality for many of its customers, Unwrap rolled out ‘Weekly Digest’s’ for each of its customers.

GeekWire
Nov 11th, 2022
Spiral, A Seattle Startup That Analyzes Customer Feedback, Raises $1.25M

Spiral co-founders Elena Zhizhimontova and Andrew DiLosa. (Spiral Photo). Seattle startup Spiral raised another $1.25 million to boost development of its AI-powered software that scours and analyzes customer feedback

GeekWire
Jul 26th, 2022
Amazon Vets Launch Unwrap, A New Ai2 Spinout That Aggregates And Analyzes Customer Feedback

CEO and co-founder Ryan Millner (left) and co-founder Ashwin Singhania. (Unwrap Photo). The news: Unwrap, an AI-powered natural language processor that aggregates and analyzes user feedback, raised $3 million after going through the incubator program at Seattle’s Allen Institute for AI (AI2)