V

ViaBill

BNPL payment platform for ecommerce retailers

Danish-Speaking Customer Support Specialist - Fintech

Customer SupportConfirmed live in the last 24 hours
Full-timeCopenhagen, DenmarkNo salary listed

About the Job

Requirements

  • Native-level written and spoken Danish.
  • Professional English proficiency at B2/C1 level for internal communication.
  • Experience in customer service, banking, or e-commerce.
  • Comfort using multiple systems at the same time.
  • A calm, solution-oriented approach, particularly when dealing with frustrated customers.

Responsibilities

  • Help customers with questions about payments, orders, and accounts.
  • Resolve cases clearly, courteously, and with a focus on solutions.
  • Follow internal procedures and guidelines, including compliance-related checks.
  • Accurately record and document cases in the support system.
  • Identify recurring problems and share insights with the team.
  • Collaborate closely with colleagues across Customer Support and Operations.

Desired Qualifications

  • Familiarity with Dixa or Zendesk.
  • Exposure to FinTech, payments, or consumer credit.

About the Company

ViaBill

BNPL payment platform for ecommerce retailers

ViaBill provides e-commerce financing through a Buy Now, Pay Later (BNPL) option. Shoppers choose ViaBill at checkout, pay 25% of the total upfront, and settle the remaining balance in three equal monthly installments with no interest and no credit checks. Retailers are the primary clients and receive payment upfront from ViaBill after real-time approval, while ViaBill assumes credit and fraud risk. This setup allows retailers to ship goods immediately and typically increases average order value. ViaBill collects a fee from retailers for each transaction as its revenue. The company’s goal is to offer a straightforward, accessible payment method that boosts retailer sales and enhances consumer purchasing power by removing interest and credit-barrier frictions.

Company size
51-200
Company stage
Early VC
Total funding
$175.7M
Headquarters
Copenhagen, Denmark
Founded
2014

Recently Posted Jobs

Explore more opportunities at ViaBill

See more jobs