Director of Client Services - Multifamily

Job Title

Director of Client Services, Multifamily(https://careers.cushmanwakefield.com/)

Job Description Summary

The Director of Client Services will represent Cushman & Wakefield's Midwest Multifamily Management Platform locally and regionally, serving as a key driver of business development, client acquisition, and portfolio growth while personifying Cushman & Wakefield values of being inclusive, driven, collaborative, and insightful.

This individual will be responsible for cultivating strategic relationships, identifying new business opportunities, expanding market presence, and supporting the continued growth of the multifamily management portfolio across the Midwest.

Hybrid full-time position; up to 20% travel required, Midwest-focused.

Job Description

ESSENTIAL JOB DUTIES

• Be the local market expert for the midwest, developing a deep understanding of the demand drivers within assigned MSA(s) from both renter and investor perspectives.
• Be a product expert, understanding emerging trends in apartment living and how they impact owners, investors, and residents.
• Be a service expert, effectively articulating Cushman & Wakefield's value proposition and differentiators to prospective and existing clients.
• Proactively identify, pursue, and cultivate new business opportunities to drive growth of the multifamily property management portfolio.
• Develop and nurture relationships with local developers, ownership groups, and national institutional investors to support their growth efforts and strengthen long-term partnerships.
• Build, maintain, and actively manage a pipeline of multifamily property management prospects throughout the region or state.
• Complete underwriting and property operating expense analyses for prospective and existing assets.
• Partner with the Senior Managing Director of Client Services and local operations leadership to execute strategic business development initiatives and grow market share.
• Lead and support proposal, RFP, and client presentation processes, serving as a key contributor in winning new business opportunities.
• Coordinate with various C&W departments to develop proposals, marketing materials, market intelligence, and analytics that support client acquisition and portfolio growth.
• Represent Cushman & Wakefield at industry events, networking functions, and client meetings to enhance brand visibility and generate business opportunities.
• Coordinate client needs related to acquisition support, due diligence, underwriting, development consulting, asset reviews, operating performance reviews, market analysis, and general support for existing and prospective multifamily clients.
• Collaborate with internal operations leaders to support client contract negotiations and successful onboarding of new assignments.

COMPETENCIES

• Proven track record of business development, relationship building, and successfully winning new business with institutional and private owners.
• Demonstrated ability to develop, manage, and convert sales opportunities into long-term client relationships.
• Strong networking skills with the ability to establish credibility and influence decisionmakers across ownership and investment groups.
• Attention to detail with proven follow-up and organizational skills.
• Team-oriented with the ability to build consensus across all levels of the organization.
• Strong communication skills, including written, verbal, presentation, and client-facing interactions.
• Ability to grow and maintain strong relationships over time.
• Passion for business development and the pursuit of new opportunities; enjoys and thrives on winning new business.
• Ability to solve problems, handle multiple tasks, and organize resources in support of client and internal deliverables.
• Internally motivated self-starter with an entrepreneurial mindset and strong results orientation.

IMPORTANT EDUCATION

• Bachelor's Degree required.

IMPORTANT EXPERIENCE

• 5+ years of related experience required, including multifamily operations leadership, business development, client acquisition, and relationship management within the Midwest market.
• Demonstrated success in sales, prospecting, networking, presentations, industry engagement, and developing long-term client partnerships.
• Experience managing business development pipelines, pursuing new opportunities, and contributing to revenue growth preferred.
• Travel required, up to 20%.

WORK ENVIRONMENT 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 10 pounds occasionally, and/or up to 10 pounds frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects. 

OTHER DUTIES 

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 153,000.00 - $180,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”