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Gerresheimer

Global supplier of pharma packaging solutions

Vertriebsinnendienstmitarbeiter/Customer Service Representative

Account ManagementPosted on Nov 11
Full-timeEssen, GermanyNo salary listedIn-person

About the Job

Requirements

  • A successful degree in a business-related field or completed commercial vocational training is required; applicants with a comparable background and relevant practical experience are also welcome.
  • Several years of professional experience in sales and familiarity with sales processes are required.
  • Confident use of Microsoft Office and ERP systems is required; SAP R/3 knowledge is desirable.
  • Fluent German and English are required; additional foreign languages are an advantage.
  • The candidate should work independently, systematically, and in a goal-oriented manner, collaborate well with the team, communicate effectively, show commitment and responsibility, and demonstrate strong customer orientation.

Responsibilities

  • Serve as the central contact for globally operating customers in inside sales and manage an assigned customer portfolio, including key accounts.
  • Process customer orders accurately and on time.
  • Prepare domestic and international quotations and oversee the complete order-processing cycle.
  • Handle complaints and actively manage receivables and inventory.
  • Participate directly in sales planning processes and project management for new product development.
  • Record and prepare planning figures.
  • Work closely with Area Sales Managers and the Supply Chain and Quality Management teams.

Desired Qualifications

  • Knowledge of SAP R/3 is desirable.
  • Additional foreign languages are an advantage.

About the Company

Gerresheimer

Global supplier of pharma packaging solutions

Gerresheimer creates specialized packaging and drug delivery devices for the pharmaceutical and biotech industries. Its offerings include packaging solutions and device components for medicines, such as inhalers and insulin pens, as well as complex drug delivery systems. The company works by designing, engineering, and manufacturing these components to meet strict pharma quality and regulatory standards, serving as a global partner to pharma and biotech customers. It differentiates itself by shifting from consumer glass products to focused, high-spec packaging and device solutions for pharma and cosmetics, building its business around close collaboration with customers and end-to-end support. The goal is to help pharmaceutical and biotech companies bring safe, reliable, and scalable packaging and delivery technologies to market across the globe.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Düsseldorf, Germany
Founded
1864

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