ERS Office Assistant

Scheduled Weekly Hours:

25

Union:

No

Work Shift:

Remote Type:

Duration:

November 30, 2026-March 31, 2027

Job Description:

This is a part-time, non-union contract position, scheduled for 25 in-person hours per week, Monday to Friday, from 10:00 a.m. to 3:30 p.m., based in Peel Region.

DUTIES

• Provides administrative and secretarial support to ERS manager and team
• Handles client inquiries in person, over the telephone, via email, and through virtual meeting tools regarding COSTI’s programs and services
• Facilitates intake process and client registration
• Responsible for input of client data into CIS, HARTs and iCare
• Liaises with language assessment centre for client intake assessment and placement
• Liaises with program staff to collect data for entry into CIS, HARTs and iCare
• Verifies, compiles, corrects and prepares statistical and narrative reports
• Prepares client letters and certificates of completion
• Assists in planning and scheduling of guest speaker presentations, both virtually and in-person
• Responsible for scheduling meetings, distributing agendas, and taking minutes
• Prepares and verifies petty cash and course deposit statements monthly
• Orders office and program supplies as required
• Creates, organizes and maintains operational files and inventory of program materials and supplies
• Supports new clients’ access on Teams to prepare for attendance in virtual classes
• Prepares and distributes materials for program outreach
• Performs other administrative duties as required

QUALIFICATIONS

• High school diploma or equivalent and 1-year office experience
• Ability to work independently using the phone, computer, and internet with minimal supervision
• Experience using virtual meeting tools such as MS Teams
• Demonstrated proficiency in MS Word, Excel, Publisher, Outlook, and internet browsing
• Strong written and verbal communication skills
• Typing speed of 40 words per minute is essential
• Possess understanding of office procedures
• Ability to meet timelines ensuring prompt completion of tasks
• Demonstrated ability to work in a team-oriented environment
• Excellent customer service skills and sensitivity towards educational needs of newcomers
• Ability to speak a second language would be considered asset
• Knowledge of iCARE, CIS or CLARS would be an asset

We currently do not use artificial intelligence or automated systems to screen or evaluate job applications

Hourly Rate:

$26.27-$27.54

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.