Head of Operations – EU Fulfilment

Head of Operations – EU Fulfilment

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Head of Operations – EU Fulfilment will play a critical role in leading end-to-end customer fulfilment capability across the EU region.

ROLE OVERVIEW

Reporting to the Vice President, Operations and based in France, the Head of Operations – EU Fulfilment is responsible for leading and directing customer fulfilment across the EU region, building capacity and capability through both owned and third-party operations to service all verticals. The role owns the development and execution of operational strategies that improve speed of delivery, reduce cost, and drive down defects across the full supply chain from first to final mile. The Head of Operations – EU Fulfilment delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Cross-Functional Leadership:

• Partner closely with business leaders and stakeholders across the UK and EU, operational leaders spanning supply chain, freight, fulfilment, and final mile, and local technical and functional teams to align operational plans with broader business priorities.
• Strengthen the France-based operational partnership with internal stakeholders across the international Senior Leadership Team, influencing effectively within a regional, matrixed environment.

People Leadership:

• Build and develop high-performing teams with clear ownership across key partners, verticals, and locations, fostering a culture of collaboration, transparency, and continuous improvement.
• Translate operational excellence standards into 3PL environments, embedding accountability and performance ownership across all third-party operators.

Fan & Customer Impact (Obsessed with Fans)

• Develop and execute strategies to improve customer and partner satisfaction through faster delivery, lower cost, and reduced defect rates across the EU region.
• Drive operational plans that support all verticals and locales, ensuring consistent service quality and fulfilment performance for fans across every channel.
• Manage vendor performance, contracts, and service delivery to ensure all partners meet or exceed agreed service levels and customer experience standards.
• Lead the selection and onboarding of new providers to support the growth plans of verticals and locales within the EU region.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Translate capital expenditure projects into tangible ROI and measurable service benefits, ensuring investment decisions are grounded in data and operational insight.
• Develop and implement plans to improve speed to delivery while simultaneously reducing cost and defects, identifying synergies across the EU region to optimise performance.
• Act as a change leader and owner, driving continuous improvement across 3PL and internal operations through innovative thinking and structured execution.

Ownership & Execution (Determined & Relentless Mindset)

• Own the operations forecast and plans end-to-end, ensuring alignment between operational capacity and business demand across all EU verticals and locations.
• Optimise the speed and cost of service across the region, balancing efficiency with service quality and partner commitments.
• Drive operational synergies across the EU region, identifying and realising efficiencies that benefit customers, partners, and the broader Fanatics Commerce business.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 10+ years of operational leadership experience within complex, multi-site or omni-channel organisations.
• Proven experience managing 3PLs, including SLA ownership, contract management, and performance governance.
• Strong understanding of the end-to-end supply chain, from first mile through to final mile delivery.
• Demonstrated track record as a change leader, owning and driving transformation across operational environments.
• Effective communicator and influencer with the ability to operate in regional, matrixed stakeholder environments.
• France-based operational experience is essential, with the ability to lead on-the-ground operations from a France base.
• Experience developing and executing operational plans that deliver measurable improvements in speed, cost, and quality across multiple verticals and geographies.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Paris, France, subject to the Company's current hybrid work policy.