Workflow Automation Analyst

About the role

Creating a world-class customer experience is critical to Ethos’s mission. We’re looking for a Workflow Automations Analyst to help our Revenue teams improve how work gets done across Ethos. In this role, you’ll map and redesign business processes, then build the workflows and AI-enabled data pipelines that make them more efficient and scalable. You’ll be tasked with solutioning and enabling internal systems, with a focus on reliable operations and measurable customer impact.

Duties and Responsibilities:

• Partner with cross-functional leaders to map, analyze, and redesign business processes for efficiency, scale, and customer impact.
• Translate operational needs into workflow requirements, including business logic, data flows, integrations, and success criteria.
• Use analytics to drive decisions, prioritize solutions, measure automation impact, investigate failures, and identify opportunities to improve or extend existing workflows.
• Build, test, and deploy workflow automations using tools such as Zapier, n8n, CRM workflows, and AI-driven components.
• Build AI-enabled data pipelines for use cases such as intent tagging and transcript summarization across products.
• Establish QA, UAT, monitoring, and documentation practices so automations run reliably and securely.
• Manage a Jira sprint board with epics, stories, tasks and dependencies.
• Maintain clear documentation of requirements, data flows, implemented automations, and their outcomes.
• Mentor more junior team members and regularly review automations.

Qualifications and Skills:

• 3+ years hands-on experience designing, building, testing, and maintaining workflow automations using Zapier, n8n, Make, CRM workflows, or similar tools.
• Experience mapping business processes and translating operational problems into requirements, business logic, data flows, and measurable outcomes.
• History of leading process redesign across teams.
• Experience building or contributing to data pipelines and AI-enabled workflows; examples could include intent tagging, transcript summarization, scheduled workflow automations, or routing.
• Strong analytical skills, including the ability to use data to diagnose process issues, measure impact, and improve automations after launch. Experience with Snowflake and Hex preferred.
• Familiarity with APIs, webhooks, and data integrations. Working knowledge of SQL or Python is preferred.
• Experience testing, monitoring, troubleshooting, and documenting workflows that others depend on.
• Ability to manage multiple builds, communicate tradeoffs, and explain technical workflows to non-technical partners.
• Proactive ownership and sound judgment when handling ambiguous requirements or operational issues

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