Spanish-Speaking Telephone Agent
Oportun
Spanish-Speaking Telephone Agent
Oportun
Provides affordable personal and auto loans
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
DESCRIPCIÓN DEL PUESTO
Los Agentes de Ventas, Cobranza o Servicio al cleinte son especialistas en asistir a los clientes mediante llamada telefónica u otros medios digitales en consultas generales o realizar procesos muy especificos acerca de los servicios que ofrece la compañía.
Como Agente Telefónico en Español, brindarás atención excepcional a nuestros clientes a través de llamadas telefónicas entrantes y salientes. Serás responsable de ofrecer soluciones precisas, generar relaciones de confianza y garantizar que cada interacción refleje el compromiso de Oportun con un servicio de excelencia.
RESPONSABILIDADES
Brindar un servicio al cliente de alta calidad con empatía y profesionalismo.
Atender consultas y resolver dudas relacionadas con las cuentas de los clientes.
Identificar las necesidades de los clientes y ofrecer soluciones de acuerdo con las políticas y procedimientos de la empresa.
Gestionar llamadas entrantes y salientes de manera eficiente.
Cumplir con los indicadores de calidad, productividad y cumplimiento.
Representar los valores de Oportun en cada interacción con los clientes.
LO QUE BUSCAMOS
Ser mayor de 18 años.
Excelente comunicación verbal y escrita en español.
Experiencia previa en Call Center, Atención al Cliente, Ventas o Cobranza.
Manejo básico de computadora.
Facilidad para utilizar múltiples sistemas y aplicaciones web.
Conocimientos básicos de Microsoft Office.
Escolaridad mínima: Preparatoria.
Residir actualmente en León, Guanajuato, o contar con disponibilidad para trasladarse diariamente.
Disponibilidad para trabajar tiempo completo, con horarios rotativos y fines de semana.
Habilidades de comunicación, resolución de problemas y orientación al cliente
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
Oportun provides affordable personal and auto loans to underserved communities across 12 states, operating in consumer finance with a focus on responsible lending. Its loans feature flexible terms and competitive interest rates, designed to fit customers’ financial situations. The company underwrites loans using advanced data analytics to assess creditworthiness, including individuals with limited or no credit history, enabling access to credit where traditional banks may not. Revenue comes from interest and associated fees. Unlike lenders that rely on traditional credit scores alone, Oportun prioritizes financial inclusion and tailored lending options to help customers improve their financial health.
Explore more opportunities at Oportun