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Mercari

Peer-to-peer mobile marketplace for secondhand goods

People Relations Specialist

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeMinato City, Tokyo, JapanNo salary listed

About the Job

Requirements

  • Experience handling labor relations in a listed company or global company.
  • Deep knowledge of Japanese labor laws, including the Labor Standards Act and Labor Contract Act, and relevant case law.
  • Experience leading investigations and preparing reports on sensitive issues.
  • Ability to resolve issues through open dialogue.
  • High ethical standards, fairness, and commitment to confidentiality.
  • Ability to remain calm and exercise objective judgment in emotional situations.
  • Communication and influence skills to work effectively with management, employees, and legal counsel.
  • Proficient Japanese language ability (CEFR C1).

Responsibilities

  • Provide expertise on Japanese labor laws, including the Labor Standards Act and Labor Contract Act, and other relevant regulations, and manage compliance of internal policies and practices.
  • Lead the development and revision of work rules, HR policies, and anti-harassment regulations, coordinating with the Risk & Compliance team to develop appropriate policies.
  • Lead appropriate investigations and responses to employee complaints, harassment, and misconduct allegations.
  • Conduct investigation processes, fact-finding, recommendation development, and stakeholder feedback fairly and confidentially.
  • Advise management on appropriate procedures under Japanese labor law and support implementation of disciplinary actions and dismissals.
  • Provide practical solutions to department heads and HR business partners for complex personnel decisions, including performance improvement plans, employee transfers, leave of absence, and return to work.
  • Analyze data on organizational issues, such as declining engagement and team conflicts, and propose solutions to department heads and HR business partners.
  • Design and deliver management training on employee relations topics, such as harassment prevention and disciplinary procedures.
  • Support analysis of workplace-environment survey results and development of improvement action plans.

Desired Qualifications

  • Broad experience in HR functions such as HR business partnering, HR operations, or HR planning.
  • Health and Safety Manager or labor and social security attorney qualification.
  • At least approximately three years of experience managing members.
  • Experience working in a multinational environment.
  • Independent-level English or Chinese ability (CEFR B2).

About the Company

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Mercari

Peer-to-peer mobile marketplace for secondhand goods

Mercari operates a mobile peer-to-peer marketplace for buying and selling secondhand goods. Users list items by taking photos in the app, and buyers complete purchases there, with payments held in escrow until receipt is confirmed. Revenue comes from seller fees (10% in Japan; 10% plus 3.6% buyer protection in the US), plus Merpay payments and promoted listings, plus shipping partnerships for integrated delivery. The platform differentiates itself through a simple mobile experience, escrow and buyer protection, shipping integration, and a broader marketplace including Mercari Shops for sellers, with a goal of extending product life and supporting a circular economy.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2013

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