Technical Customer Success Manager
Modash
Technical Customer Success Manager
Modash
Influencer marketing platform with analytics
Modash · Toronto, Canada (Hybrid) · Full-time · Posted 2026-10-07
Workplace: hybrid
Department: Customer Success
Hi! I’m Steph, Head of Growth for Data Products at Modash.
I joined Modash to help grow a newer and increasingly important side of our business: our Data products.
Today, more than 100 companies using Modash data to power their own products and businesses. They’re building creator discovery tools, enriching their own datasets, powering workflows, and solving problems we probably haven't even thought of yet. And we're growing quickly.
A huge part of that growth isn't just finding new customers. It's helping the customers we already have build better products, get more value from our data, and grow with us.
That's where you come in.
We currently have two Technical CSMs in Canada and one in Europe, and we're hiring another based in Toronto, Canada. Your job is simple to explain and hard to do well: help customers turn Modash data into successful products, and own the outcome when getting there gets messy.
You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. Doing this well means becoming an extension of their team: understanding what they're building, where they're going, and how Modash can help them get there.
You'll manage a portfolio of customers using one or both of our APIs. Success is measured mainly through Net Revenue Retention (NRR) and the work that drives it.
You'll:
Once a customer buys Modash, you'll become one of their closest partners here.
You'll:
You'll be the voice of your customers internally.
You'll work closely with Product to bring them clear customer problems and opportunities, connect customers for discovery and testing, coordinate with Sales on expansion, work with Support and Engineering on technical issues, and help Marketing turn what we're learning into useful customer resources.
Even when other teams are involved, you own driving the customer outcome forward.
The tools you'll use:
Founded in 2018 by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.
2,700+ companies like Stanley 1913, Sennheiser, and NordVPN already use Modash to manage and scale their influencer marketing work. And we're just getting started. Over the coming decade, brand investment in creators will continue to boom, and Modash will be at the centre of it all.
Modash is here to stay. We have 8-figures in ARR across two products, a $12M series A investment, and we are default alive. We are building a company that will still be here in 20 years; not rushing towards an exit.
We’re almost 100 people distributed across 20+ countries, operating with a fast, async-first culture. If you join Modash, you’ll be surrounded by people who truly want to be the greatest at their craft. People who make you better. Interesting people too, who have done everything from building solar cars, to hanging out with Metallica and Bon Jovi.
Come join us. Be great, do great things, create great memories, all while making a great impact. Do it.
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Modash.io provides an influencer marketing platform that helps brands find and evaluate influencers at scale by offering search, audience demographics, performance metrics, and content monitoring for ad disclosures. It works by brands setting criteria (keywords, hashtags, mentions, or tags); Modash collects posts and returns insights on who posted, content quality, and how sponsorship compares to organic content. It also lets users filter influencers by location, age, gender, language, and fake follower rate. Revenue comes from tiered subscriptions including API integrations, analytics, and content monitoring, with the goal of helping brands optimize partnerships and content strategy based on data.
Explore more opportunities at Modash