General Manager

Own store financial performance, including sales growth, margin, expense control, and profitability

Build and execute the store business plan, adjusting course when results fall short of plan

Manage labor, inventory investment, and operating expenses within approved budgets

Set and enforce service standards so customers receive consistent, knowledgeable help throughout the store

Engage directly with customers to gather feedback, resolve escalated concerns, and identify improvement opportunities

Lead hiring, onboarding, performance management, and succession planning for the store team

Coach store managers and supervisors, and prepare team members for advancement

Make final decisions on hiring, employment actions, staffing levels, and resource allocation within company guidelines

Oversee merchandising, inventory accuracy, shrink control, store condition, and product availability

Ensure compliance with company policy, safety requirements, and applicable regulations

Represent the store in the community and build relationships with contractors, builders, and business customers

Create a work environment where employees are engaged, accountable, and want to stay

Strong financial acumen, including profit and loss ownership, budgeting, and margin management

Ability to read operating results, identify the cause of a gap, and act quickly

Skilled at coaching and developing leaders, including managing performance directly and fairly

Sound judgment in staffing, scheduling, and resource decisions under changing demand

Knowledge of retail operations, merchandising, inventory control, and loss prevention practices

Working knowledge of building materials, hardware, and home improvement products and the customers who buy them

Clear communicator who can set expectations, resolve conflict, and hold a team accountable

Ability to build credibility with contractors, vendors, and community partners

Understanding of employment practices, safety requirements, and store level compliance obligations

High school diploma or GED required, bachelor's degree in business, management, retail management, finance, operations, or a related field preferred

8 to 10 years of retail, hardware, home improvement, construction supply, or related experience required

5 years of progressive leadership experience required, including leading through other managers

Prior Store Manager, General Manager, or equivalent leadership experience preferred

Profit and loss responsibility for a business exceeding $5M in annual revenue preferred

Frequent standing and walking throughout the store, yard, and receiving areas

Occasional bending, reaching, kneeling, and climbing ladders or stairs

Occasional lifting up to approximately 50 lbs, with assistance for heavier material

Exposure to varying indoor and outdoor conditions, including a lumber yard and equipment traffic

Occasional travel to other store locations, vendor sites, and community or industry events